Help Desk Analyst Jobs in Frankfort, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Red River Systems Support Engineer II in Frankfort , Kentucky Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
- Georgetown, KY (18 miles from Frankfort, KY)
- 7 days ago
- Georgetown, KY (18 miles from Frankfort, KY)
- 7 days ago
Troubleshoot operating system issue. Connection issues with LAN/WAN....
Eliassen Group Operations Support Engineer in Frankfort , Kentucky Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote WorkWilson Language Training Customer Support Specialist in Frankfort , Kentucky Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed...
IT Local Technical Support Specialist (Network)
- Versailles, KY (18 miles from Frankfort, KY)
- 20 days ago
- Versailles, KY (18 miles from Frankfort, KY)
- 20 days ago
systems, applications, and protocols Ability to troubleshoot and solve technical problems in a timely and effective manner Excellent communication and interpersonal skills Attention to detail and accuracy...
EDB Senior Support Engineer ll in Frankfort , Kentucky A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkIT Helpdesk Support Technician
- Owenton, KY (18 miles from Frankfort, KY)
- 26 days ago
- Owenton, KY (18 miles from Frankfort, KY)
- 26 days ago
Other operating systems such as; Linux, and VMS is desirable. Experience with Windows based applications such as; MS Office, Adobe, Java, etc. is preferred....
- Shelbyville, KY (15 miles from Frankfort, KY)
- 30+ days ago
- Shelbyville, KY (15 miles from Frankfort, KY)
- 30+ days ago
Position Summary: This position provides help desk support and troubleshooting for employees at the Kentucky site....
Network Support Technician Buffalo Trace Distillery
- Frankfort, KY
- 30+ days ago
- Frankfort, KY
- 30+ days ago
Sazerac Company Overview Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the...
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Our benefits include: Health Insurance...
Demographic Data for Frankfort, KY
Moving to Frankfort, KY? Find some basic demographic data about Frankfort, KY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Frankfort, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Frankfort, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »