Help Desk Analyst Jobs in Fort Knox, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Service Desk Technician (IT Help Desk)
- Elizabethtown, KY (12 miles from Fort Knox, KY)
- 17 hours ago
- Elizabethtown, KY (12 miles from Fort Knox, KY)
- 17 hours ago
General information Press space or enter keys to toggle section visibility JobID 15550 Position Level Individual Contributor Team Information Technology Working Time Full-Time Position Type...
Remote WorkGovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knox and will be an on site position. Responsibilities: The ideal candidate should be...
Job Description Link Solutions Inc. is seeking a Help Desk Support Service Specialist to join our team in support of the US Army's Network Enterprise Center at Fort Knox, KY....
Help Desk Specialist - "W-TRS" Louisville, Kentucky
- Fairdale, KY (18 miles from Fort Knox, KY)
- 25 days ago
- Fairdale, KY (18 miles from Fort Knox, KY)
- 25 days ago
Help Desk Specialist II - "W-TRS " Louisville, Kentucky Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We...
IT Support and Event Technology Coordinator
- Central, IN (22 miles from Fort Knox, KY)
- 30+ days ago
- Central, IN (22 miles from Fort Knox, KY)
- 30+ days ago
Position Type: Technology Date Posted: 2/7/2025 Location: Central Indiana Educational Service Center Date Available: ASAP Closing Date: 02/23/2025 District: Central Indiana Educational...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Fort Knox, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Fort Knox, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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