Help Desk Analyst Jobs in Florence, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply...
Epic Certified Willow Inpatient Support Specialist
- Cincinnati, OH (14 miles from Florence, KY)
- 17 hours ago
- Cincinnati, OH (14 miles from Florence, KY)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Loveland, OH (22 miles from Florence, KY)
- 1 day ago
- Loveland, OH (22 miles from Florence, KY)
- 1 day ago
Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and...
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Newport, KY (9 miles from Florence, KY)
- 1 day ago
- Newport, KY (9 miles from Florence, KY)
- 1 day ago
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We...
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
Job Details LevelEntryJob LocationCincinnati Office - Cincinnati, OHPosition TypeFull TimeEducation Level2 Year DegreeSalary Range$50,000.00 - $60,000.00 Salary/yearTravel PercentageNoneJob...
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
Desktop Support Technician II Job Description Title: Desktop Support Technician II Location: Cincinnati OH 45202 Duration: 3 months (Temp to Hire) Shift Hrs: M-F 8:00 am to 5:00 PM / limited...
Assoc Technical Support Analyst
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
Assoc Technical Support Analyst About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related...
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
Our client is looking for a Desktop Support Technician for a 3-month contract in Cincinnati, Ohio 45202. Applicants must be currently authorized to work in the US on a full-time basis now and in...
- Cincinnati, OH (14 miles from Florence, KY)
- 9 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 9 days ago
Are you the one your friends and family turn to when they need help troubleshooting their technology? Do you get a sense of fulfillment from resolving tough problems? LCS is seeking...
Technical Support - Part Time Fully Remote
- Cincinnati, OH (14 miles from Florence, KY)
- 9 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 9 days ago
Only available to candidates working from the Greater Cincinnati, OH area* Are you the resident expert for all things tech among your family and friends? Are you looking for a fully remote/work...
Remote Work- Cincinnati, OH (14 miles from Florence, KY)
- 10 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 10 days ago
Support operating systems - Work with both Windows and Linux environments. Lead migration projects - Help migrate systems and data to Active Directory....
IT Technical Support Technician II
- Covington, KY (6 miles from Florence, KY)
- 10 days ago
- Covington, KY (6 miles from Florence, KY)
- 10 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
at Novolex in Florence, Kentucky, United States Job Description Why Choose Us? Novolex is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and...
- Hebron, KY (7 miles from Florence, KY)
- 13 days ago
- Hebron, KY (7 miles from Florence, KY)
- 13 days ago
IT Desktop Technician Support Kentucky, Hebron 02/25/2025 Contract Active Job Description: Job Summary: We are seeking a Deskside Support professional to provide general computer hardware and...
Demographic Data for Florence, KY
Moving to Florence, KY? Find some basic demographic data about Florence, KY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Florence, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Florence, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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