Help Desk Analyst Jobs in Urbandale, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- West Des Moines, IA (11 miles from Urbandale, IA)
- 3 days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 3 days ago
Our client is seeking to hire an experienced Desktop Support Tech to support corporate business practices. This technician will work as an IT generalist and will suppport hardware, end users,...
Senior Software Support Engineer
- Des Moines, IA (1 mile from Urbandale, IA)
- 8 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 8 days ago
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote WorkA client of Insight Globals is looking for an IT Support Analyst to join their team in Urbandale, IA. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
Help Desk Support -Behavioral Health Reporting System
- Des Moines, IA (1 mile from Urbandale, IA)
- 12 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 12 days ago
Experience in Help desk support Timely handling of requests received via phone, email, employee self-service, portal, or walk-in....
- Des Moines, IA (1 mile from Urbandale, IA)
- 12 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 12 days ago
Desktop Support Location : Des Moines IA 50265 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install software,...
- Des Moines, IA (1 mile from Urbandale, IA)
- 12 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 12 days ago
Responsibilities: General IT Help Desk support including phone support, walk-up troubleshooting, and meeting room support May assist with special projects or off-phone work as experience and team needs...
- Des Moines, IA (1 mile from Urbandale, IA)
- 16 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 16 days ago
Experience in Help desk support Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in....
Epic Orders/ClinDoc/ASAP Support Specialist
- Des Moines, IA (1 mile from Urbandale, IA)
- 19 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 19 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
Contingent Workforce Support Specialist
- Des Moines, IA (1 mile from Urbandale, IA)
- 19 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 19 days ago
CAI Contingent Workforce Support Specialist in Des Moines , Iowa Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent...
Telecom and Network Support Specialist
- Johnston, IA (10 miles from Urbandale, IA)
- 21 days ago
- Johnston, IA (10 miles from Urbandale, IA)
- 21 days ago
It's an amazing time to be part of our movement to defeat ageism and to enjoy a work environment where team members create thousands of moments of joy! We are continuing to increase the...
- Des Moines, IA (1 mile from Urbandale, IA)
- 26 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 26 days ago
EDB Senior Support Engineer II in Des Moines , Iowa A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkService Desk Technician - Bilingual Spanish/English (TIER 1)
- Des Moines, IA (1 mile from Urbandale, IA)
- 27 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 27 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Senior Technical Support Engineer
- Des Moines, IA (1 mile from Urbandale, IA)
- 29 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 29 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
- Des Moines, IA (1 mile from Urbandale, IA)
- 29 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 29 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
IS Services & Support Engineer (Des Moines)
- West Des Moines, IA (11 miles from Urbandale, IA)
- 30+ days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 30+ days ago
Division: Des Moines Main Project Location(s): West Des Moines, IA 50266 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Experienced Education: Job Family:...
Demographic Data for Urbandale, IA
Moving to Urbandale, IA? Find some basic demographic data about Urbandale, IA below.
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Salary for Help Desk Analyst Jobs in Urbandale, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Urbandale, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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