Help Desk Analyst Jobs in Iowa
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Position: IT Service Desk/PC Tech-Mid-Level #4457 Location: Des Moines, IA (Onsite) Contract 6+ Months General IT Help Desk support (primarily phones, meeting room support and walk up)....
Epic Certified Willow Inpatient Support Specialist
- Davenport, IA
- 11 hours ago
- Davenport, IA
- 11 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
IS Services & Support Engineer (Des Moines)
- West Des Moines, IA
- 22 hours ago
- West Des Moines, IA
- 22 hours ago
Division: Des Moines Main Project Location(s): West Des Moines, IA 50266 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Experienced Education: Job Family:...
systems, and software Recent experience developing and implementing technical training and guidance to employees, co-workers and students Experience with employee management, including scheduling,...
- Des Moines, IA
- 1 day ago
- Des Moines, IA
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Are you skilled in providing high-quality technical support and looking to grow your career in IT? Information Technology Services (ITS) at the University of Iowa is seeking an Extended Technical...
Do you have strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so, Extended Technical...
About this Position Join The Iowa Clinic's IT department! We are now hiring for a full-time Help Desk Specialist. This position will: Work on a number of different computer operations Answer daily...
ITC HelpDesk ITC HelpDesk locations Spencer, IA time type Full time posted on Posted Yesterday job requisition id R-25004665 Location: Spencer, IA Worker Type: Regular Work Shift: Primarily days...
Network Support Engineer Receive ticket/s Collect part/s Go to rack location listed in ticket Un-cable network switch Remove switch from rack Open switch Locate and replace SSD and DIMM Process...
Agriland FS ERP Software Support Specialist in Winterset , Iowa 421 North 10th Street, Winterset, IA 50273, USA | Full Time AGRILAND FS is looking for a dedicated and knowledgeable individual with...
Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience....
Red River Systems Support Engineer II in Des Moines , Iowa Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Position Summary GENERAL SUMMARY: The Help Desk Support Technician ERP provides "first line" assistance and technical support to computer users that are experiencing technical, access, security, hardware...
Strong communication skills Experience with VMware products Experience with ServiceNow ticketing system 1-3 years of experience with a ticketing system 1-3 years of experience in help desk support or...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Iowa
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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