Help Desk Analyst Jobs in Iowa City, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems, and software Recent experience developing and implementing technical training and guidance to employees, co-workers and students Experience with employee management, including scheduling,...
Are you skilled in providing high-quality technical support and looking to grow your career in IT? Information Technology Services (ITS) at the University of Iowa is seeking an Extended Technical...
Do you have strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so, Extended Technical...
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 12 days ago
Apply Job Type Full-time Description Service Desk Technician We are seeking an IT Service Desk Technician who is ready to jump into a dynamic environment where rapid response, ongoing learning and...
- Coralville, IA (4 miles from Iowa City, IA)
- 17 days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 17 days ago
Desktop Support Specialist IT | Coralville, IA | Full Time JOB DESCRIPTION The Desktop Support Specialist position at West Music requires a motivated professional with excellent customer service...
This position provides configuration, installation and support of desktop hardware, software and peripheral equipment in an enterprise IT environment. Performs work in clinical, critical care,...
Tier 1 Technical Support Representative (REMOTE IOWA)
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 30+ days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 30+ days ago
Tier 1 Technical Support Representative (REMOTE IOWA) Aureon Contact Center - 4.1 Cedar Rapids, IA Job Details Full-time Estimated: $34.8K - $42.3K a year 14 hours ago Benefits Health insurance...
Position Summary: Iowa Health Care Department of Health Care Information Systems is seeking an IT Support Consultant. The position will provide advanced support, configuration, and installation of...
Iowa Health Care department of Health Care Information Systems is seeking an IT Support Consultant. The position will provide enterprise scope of AV implementation and operational support of Audio...
Demographic Data for Iowa City, IA
Moving to Iowa City, IA? Find some basic demographic data about Iowa City, IA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Iowa City, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Iowa City, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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