Help Desk Analyst Jobs in Cedar Rapids, IA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- North Liberty, IA (14 miles from Cedar Rapids, IA)
- 2 days ago
- North Liberty, IA (14 miles from Cedar Rapids, IA)
- 2 days ago
INFORMATION TECHNOLOGY: GreenStates Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business...
Physicians' Clinic of Iowa is seeking to fill a fulltime Computer Support Specialist. This position will interpret problems and provide technical support for computer hardware, software, and...
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 8 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 8 days ago
University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant. In this role, you will provide configuration, installation and support of...
Main Duties and Responsibilities: + To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications + Swapping out...
Our client is looking to fill Desktop Support Specialist positions in Iowa! Responsibilities: + Provide workstation hardware and Windows OS break-fix support. + Handle asset recovery, tagging, and...
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 12 days ago
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 12 days ago
Desktop Support Location : 2855 Heartland Dr, Coralville, IA 52241 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines,...
Senior IT Support Consultant Data Center Operations
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 30+ days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 30+ days ago
Iowa Health Care department of Health Care Information Systems is seeking a Senior IT Support Consultant to manage the data centers and technology rooms. This position requires 24x7 response to...
Summer Helpdesk Assistant, Information Technology
- Mount Vernon, IA (10 miles from Cedar Rapids, IA)
- 30+ days ago
- Mount Vernon, IA (10 miles from Cedar Rapids, IA)
- 30+ days ago
This full-time position will support the helpdesk in Information Technology. The position will assist with requests received via phone, ticket, and walk-ins. The position will perform essential...
Tier 1 Technical Support Representative (REMOTE IOWA)
- Cedar Rapids, IA
- 60+ days ago
- Cedar Rapids, IA
- 60+ days ago
Tier 1 Technical Support Representative (REMOTE IOWA) Aureon Contact Center - 4.1 Cedar Rapids, IA Job Details Full-time Estimated: $34.8K - $42.3K a year 14 hours ago Benefits Health insurance...
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 90+ days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 90+ days ago
Iowa Health Care department of Health Care Information Systems is seeking an IT Support Consultant. The position will provide enterprise scope of AV implementation and operational support of Audio...
Demographic Data for Cedar Rapids, IA
Moving to Cedar Rapids, IA? Find some basic demographic data about Cedar Rapids, IA below.
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Salary for Help Desk Analyst Jobs in Cedar Rapids, IA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cedar Rapids, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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