Help Desk Analyst Jobs in Indianapolis, IN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Position Title: IT Support Manager Location: Indianapolis, IN, Warwick, RI or Arcola, IL (Hybrid role but must live in 1 of those 3 areas) Starting Pay: $108-157K base per year DOE THE MOST...
IT Service Desk Associate (Help Desk)
- Carmel, IN (14 miles from Indianapolis, IN)
- 2 days ago
- Carmel, IN (14 miles from Indianapolis, IN)
- 2 days ago
Desk Support, Software Support...
Tier 2 IT Desktop Support Location : Onsite, Downtown IN | Monday-Friday, 8 AM - 5 PM Contract : 6-Month Contract-to-Hire Role Overview: We are seeking a Tier 2 IT Support Technician for our...
GENERAL PURPOSE AND SCOPE OF THE POSITION Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position...
Job Description - Technical Support Engineer (Service Desk Engineer) - After Hours
- Carmel, IN (14 miles from Indianapolis, IN)
- 4 days ago
- Carmel, IN (14 miles from Indianapolis, IN)
- 4 days ago
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly...
- Zionsville, IN (17 miles from Indianapolis, IN)
- 8 days ago
- Zionsville, IN (17 miles from Indianapolis, IN)
- 8 days ago
Strong knowledge of Windows and macOS operating systems. Familiarity with common software applications and troubleshooting techniques. Excellent problem-solving skills and attention to detail....
systems and general troubleshooting Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices Consult with users, identifying...
Essential Functions Serve as first response answering all help desk support calls and addressing Wilhelm employees' IT problems and complaints, escalating items as necessary Document, track, troubleshoot...
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danahers 15+...
device IT-related degree or a minimum of 3 years experience providing Help Desk support to medium-sized companies....
Epic Orders/ClinDoc/ASAP Support Specialist
- Indianapolis, IN
- 20 days ago
- Indianapolis, IN
- 20 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
CAI Contingent Workforce Support Specialist in Indianapolis , Indiana Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated...
EDB Senior Support Engineer II in Indianapolis , Indiana A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkDemographic Data for Indianapolis, IN
Moving to Indianapolis, IN? Find some basic demographic data about Indianapolis, IN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Indianapolis, IN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Indianapolis, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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