Help Desk Analyst Jobs in Indiana
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Tech support/ IT Helpdesk Location: Kokomo, Indiana (Oniste) Duration: 06+ Months [Primary responsibilities] Serving as initial point of contact for internal applications, hardware, mobile and...
Strong technical knowledge of Windows operating systems, networking fundamentals, and remote support tools. Excellent problem-solving skills with the ability to work independently and efficiently....
Help Desk Support: While performing the duties of this job, the employee is regularly required to sit at a desk and use fingers to operate a computer keyboard or calculator, reach with hands and arms...
Epic Certified Willow Inpatient Support Specialist
- Indianapolis, IN
- 12 hours ago
- Indianapolis, IN
- 12 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Senior IT Support Engineer - SSO IAM Engineer
- Indianapolis, IN
- 12 hours ago
- Indianapolis, IN
- 12 hours ago
Location - Hybrid As a member of the OneID Support Team, you will provide Level 2 support for products utilizing our identity management services and federated solutions. Your responsibilities...
Required expertise includes: 1-3 years of End User Computing / Help Desk Support experience Experience supporting Windows OS and mobile devices Experience supporting O365 or other desktop computing...
Requires 3-5 years’ experience with Help Desk Support. Ability to maintain an average share of call volume and ticket resolution. Education/training in computer troubleshooting preferred....
- Indianapolis, IN
- 1 day ago
- Indianapolis, IN
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Wartsila is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest portfolio and service network, we -...
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the...
Essential Duties and Responsibilities: Work with Development Operations team to support programs. Work with Production to troubleshoot issues. Research error logs, data records and stored...
degree in technology related field which can be substituted by MCSA or other specialized training (A+, CompTIA) Windows 10+ and Office 2016 – 2019 Necessary Skills & Abilities: Strong knowledge of operating...
Job Title: IT Helpdesk Contract Period: 1+ year Work location: 2724 N 50 E, Kokomo, IN 46901 [Primary responsibilities] Serving as initial point of contact for internal applications, hardware,...
system knowledge Strong ability with Microsoft Office Mac knowledge is a plus Windows administration skills Hours: The Information Technology (IT) Support Technician is a full time position and works...
Infrastructure Services - IT Support Manager
- Indianapolis, IN
- 3 days ago
- Indianapolis, IN
- 3 days ago
Position Title: IT Support Manager Location: Indianapolis, IN, Warwick, RI or Arcola, IL (Hybrid role but must live in 1 of those 3 areas) Starting Pay: $108-157K base per year DOE THE MOST...
Demographic Data for Indiana
Moving to Indiana? Find some basic demographic data about Indiana below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Indiana
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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