Help Desk Analyst Jobs in Gary, IN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Senior Support Technician: Database Systems Specialist / Trainer
- Crete, IL (17 miles from Gary, IN)
- moments ago
- Crete, IL (17 miles from Gary, IN)
- moments ago
Position Type: Technology/ Application Specialist Date Posted: 3/19/2025 Location: Crete-Monee Technology Center Date Available: Immediately Closing Date: Until filled Starting Salary...
Tier 1 Systems Support Specialist
- Portage, IN (8 miles from Gary, IN)
- 7 days ago
- Portage, IN (8 miles from Gary, IN)
- 7 days ago
Help Desk Support: While performing the duties of this job, the employee is regularly required to sit at a desk and use fingers to operate a computer keyboard or calculator, reach with hands and arms...
- Hobart, IN (7 miles from Gary, IN)
- 10 days ago
- Hobart, IN (7 miles from Gary, IN)
- 10 days ago
system knowledge Strong ability with Microsoft Office Mac knowledge is a plus Windows administration skills Hours: The Information Technology (IT) Support Technician is a full time position and works...
- Homewood, IL (17 miles from Gary, IN)
- 26 days ago
- Homewood, IL (17 miles from Gary, IN)
- 26 days ago
The Help Desk I has knowledge of commonly used concepts, practices, and procedures within areas of responsibility. Relies on instructions and pre-established guidelines to perform the functions of...
Desktop Support Job Training Program
- Chicago, IL (24 miles from Gary, IN)
- 27 days ago
- Chicago, IL (24 miles from Gary, IN)
- 27 days ago
Partner Job Year Up United Desktop Support Job Training Program Data Analyst General Project Management Desktop Support System Engineer IT Consultant Cyber Security Specialist +6 Banking Data...
Problem Solving, LAN and WAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System...
- Chicago, IL (18 miles from Gary, IN)
- 45+ days ago
- Chicago, IL (18 miles from Gary, IN)
- 45+ days ago
Support includes email accounts, connectivity issues, operating system problems, spyware/virus removal; as well as support for various enterprise applications and a variety of desktop software packages...
- Chicago, IL (18 miles from Gary, IN)
- 90+ days ago
- Chicago, IL (18 miles from Gary, IN)
- 90+ days ago
Patch Management: Apply operating system and application patches and updates to ensure security compliance and system stability....
- Chicago, IL (18 miles from Gary, IN)
- 90+ days ago
- Chicago, IL (18 miles from Gary, IN)
- 90+ days ago
Serves in rotation for off-hours Help Desk support....
Demographic Data for Gary, IN
Moving to Gary, IN? Find some basic demographic data about Gary, IN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Gary, IN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Gary, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Printer Support
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- IT Service Management
- Remote Support
- DNS
- Windows 10
- Application Support
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Microsoft Active Directory
- Customer Support
- Resolution
- Information Technology
- Installation
- Problem Resolution
- Engineering
- Microsoft Office 365
- General Repair
- Technical Support
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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