Help Desk Analyst Jobs in Bloomington, IN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Ivy Tech Bloomington campus is searching for a full-time faculty member to teach courses for the IT Support and Network Infrastructure programs in the School of IT. If you have a passion for...
Orientation and Academic Support Specialist (Student Programming Specialist)
- Bloomington, IN
- 14 days ago
- Bloomington, IN
- 14 days ago
Department ORIENTATION (BL-ORIE-IUBLA) Department Information The Office of Enrollment Management (OEM) serves Indiana University Bloomington by recruiting, enrolling, and serving the...
Level 1 IT Support Technician (Lab Desktop Rollout)
- Bloomington, IN
- 45+ days ago
- Bloomington, IN
- 45+ days ago
Title: Level 1 IT Support Technician (Lab Desktop Rollout) Location: Onsite - Bloomington, IN Client Industry: Pharmaceutical Manufacturing Compensation: $20 - $30/hr. Employment Type: Short-Term...
Demographic Data for Bloomington, IN
Moving to Bloomington, IN? Find some basic demographic data about Bloomington, IN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Bloomington, IN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Bloomington, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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