Help Desk Analyst Jobs in Downers Grove, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lockport, IL (13 miles from Downers Grove, IL)
- 11 days ago
- Lockport, IL (13 miles from Downers Grove, IL)
- 11 days ago
To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the companys mission, vision, and values. OUR MISSION: We are a customer-centric partner...
VoIP Phone Support Specialist Position Available
- Bolingbrook, IL (8 miles from Downers Grove, IL)
- 4 hours ago
- Bolingbrook, IL (8 miles from Downers Grove, IL)
- 4 hours ago
We are looking for a skilled and customer-focused VoIP Phone Support Specialist with a strong foundation in networking to join our team. This role involves providing top-notch support for VoIP...
- Glendale Heights, IL (3 miles from Downers Grove, IL)
- 7 hours ago
- Glendale Heights, IL (3 miles from Downers Grove, IL)
- 7 hours ago
The Network/Systems Administrator will manage and administer Office 365, Windows Server, firewall, and local network across our branches nationwide. They will recommend software and hardware...
- Chicago, IL (20 miles from Downers Grove, IL)
- 12 hours ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 12 hours ago
at Press Ganey Associates, LLC in Chicago, Illinois, United States Job Description Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for...
- Chicago, IL (20 miles from Downers Grove, IL)
- 15 hours ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 15 hours ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Senior IT Support Engineer - SSO IAM Engineer
- Chicago, IL (20 miles from Downers Grove, IL)
- 17 hours ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 17 hours ago
Location - Hybrid As a member of the OneID Support Team, you will provide Level 2 support for products utilizing our identity management services and federated solutions. Your responsibilities...
- Chicago, IL (20 miles from Downers Grove, IL)
- 17 hours ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 17 hours ago
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
- Des Plaines, IL (18 miles from Downers Grove, IL)
- 1 day ago
- Des Plaines, IL (18 miles from Downers Grove, IL)
- 1 day ago
Primary Responsibilities Provide first-line help desk support, troubleshooting technical issues, and ensuring timely resolutions....
Technical Support Representative I
- Romeoville, IL (12 miles from Downers Grove, IL)
- 1 day ago
- Romeoville, IL (12 miles from Downers Grove, IL)
- 1 day ago
systems related to personal computer systems and peripherals, modems, COM ports and port addressing Knowledge of MS Internet Explorer Strong computer skills in order to operate effectively with company...
- Chicago, IL (20 miles from Downers Grove, IL)
- 1 day ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 1 day ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Customer Support Specialist (8:30 AM - 5 PM)
- Aurora, IL (12 miles from Downers Grove, IL)
- 1 day ago
- Aurora, IL (12 miles from Downers Grove, IL)
- 1 day ago
Aurora, IL | Hybrid | United States Schedule: 8:30am to 5pm CST Customer Support Specialist In a life without sound, our work provides meaning. As a leading provider of innovative hearing care...
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
Support Engineer Company: Snapsheet Job Location: Hybrid Job Type: Full Time Snapsheet is looking for a Remote Support Engineer to join our IT Team. As a Support Engineer, you understand that as a...
Remote Work- Bolingbrook, IL (8 miles from Downers Grove, IL)
- 3 days ago
- Bolingbrook, IL (8 miles from Downers Grove, IL)
- 3 days ago
Microsoft Windows Operating System Education & Experience Up to 2 years of experience is preferred High School Diploma Required Demonstrated Physical Abilities as Follows: While performing the duties...
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
IT Helpdesk Support Level I LaSalle Network is partnering with a client, one of the most well-known Chicagoland construction companies, who is actively hiring for an IT Helpdesk Support Level I....
Technical Support Analyst (with AV)
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
About the American College of Surgeons The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical...
Demographic Data for Downers Grove, IL
Moving to Downers Grove, IL? Find some basic demographic data about Downers Grove, IL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Downers Grove, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Downers Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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