Help Desk Analyst Jobs in Downers Grove, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Advanced Technical Support Specialist
- Chicago, IL (20 miles from Downers Grove, IL)
- moments ago
- Chicago, IL (20 miles from Downers Grove, IL)
- moments ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Desktop Support JOB Training Program
- Oak Lawn, IL (15 miles from Downers Grove, IL)
- 1 hour ago
- Oak Lawn, IL (15 miles from Downers Grove, IL)
- 1 hour ago
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...
Cell Phone/Computer Repair Technician
- Chicago, IL (20 miles from Downers Grove, IL)
- 23 hours ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 23 hours ago
Cell Phone/Computer Repair Technician (Chicago) Chicago Ink and Toner iRepair 824 S. Wabash Avenue compensation: Starting at $17.00/hour and up employment type: job title: Electronic Repair...
- Chicago, IL (20 miles from Downers Grove, IL)
- 23 hours ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 23 hours ago
About ComPsych ComPsych Corporation is the world's largest provider of mental health services and GuidanceResources for life. Fueled by a commitment to relentless innovation and a comprehensive...
- Schaumburg, IL (15 miles from Downers Grove, IL)
- 1 day ago
- Schaumburg, IL (15 miles from Downers Grove, IL)
- 1 day ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
- Chicago, IL (20 miles from Downers Grove, IL)
- 1 day ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 1 day ago
Network connectivity, PC software and operating systems. Customer service experience is highly recommended....
- Buffalo Grove, IL (24 miles from Downers Grove, IL)
- 1 day ago
- Buffalo Grove, IL (24 miles from Downers Grove, IL)
- 1 day ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
- Wheaton, IL (5 miles from Downers Grove, IL)
- 1 day ago
- Wheaton, IL (5 miles from Downers Grove, IL)
- 1 day ago
The Forest Preserve District of DuPage County provides opportunities for people to connect with nature. We offer to the public 60 forest preserves, 175 miles of trails, 47 miles of rivers and...
Overview About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is...
- Berwyn, IL (12 miles from Downers Grove, IL)
- 2 days ago
- Berwyn, IL (12 miles from Downers Grove, IL)
- 2 days ago
system using manual and automated software systems Maintain hardware asset inventory lists according to insurance, accounting, and ISO requirements Install and configure non-proprietary applications...
Mainframe Technical Support Engineer - Storage Management
- Lisle, IL (3 miles from Downers Grove, IL)
- 2 days ago
- Lisle, IL (3 miles from Downers Grove, IL)
- 2 days ago
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please...
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
- Oak Brook, IL (5 miles from Downers Grove, IL)
- 2 days ago
- Oak Brook, IL (5 miles from Downers Grove, IL)
- 2 days ago
Role: Deskside L2 Support Engineer Location: NYC, NY (5 days onsite a week) Position Overview We are seeking a skilled and customer-focused IT Deskside Support Engineer to join our team. The ideal...
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 2 days ago
Proficient with Windows desktop/laptop operating systems. Proficient with configurations and setup of PCs, printers and Mobile devices....
Laboratory Clinical Applications Support Analyst
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 3 days ago
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly...
Demographic Data for Downers Grove, IL
Moving to Downers Grove, IL? Find some basic demographic data about Downers Grove, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Downers Grove, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Downers Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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