Help Desk Analyst Jobs in Idaho Falls, ID
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desk Analyst I to join our team!...
Adjunct Instructor--IT: Intro to Information Technology and PC Hardware Technician
- Rexburg, ID (19 miles from Idaho Falls, ID)
- 8 days ago
- Rexburg, ID (19 miles from Idaho Falls, ID)
- 8 days ago
(Open Ended Question) * Describe practical work experience you have had that would help you succeed in teaching this foundational desktop operating systems course....
Remote WorkExperience with Microsoft Windows operating systems and products. High School Diploma or equivalent and 1 year of customer service experience is required....
National Reactor Innovation Center (NRIC) Support Engineer
- Idaho Falls, ID
- 24 days ago
- Idaho Falls, ID
- 24 days ago
at Battelle Energy Alliance dba Idaho National Labora in Idaho Falls, Idaho, United States Job Description Idaho National Laboratory is hiring a National Reactor Innovation Center ( NRIC ) Support...
Demographic Data for Idaho Falls, ID
Moving to Idaho Falls, ID? Find some basic demographic data about Idaho Falls, ID below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Idaho Falls, ID
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Idaho Falls, ID offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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