Help Desk Analyst Jobs in Kapolei, HI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Network & Systems Support Specialist - Aiea, Hawaii
- Aiea, HI (12 miles from Kapolei, HI)
- 1 day ago
- Aiea, HI (12 miles from Kapolei, HI)
- 1 day ago
Experience with Windows operating systems and basic troubleshooting. Strong problem-solving and communication skills. Willingness to learn and adapt to new technologies....
SITEC - Help Desk Specialist (JNY) Camp H.M. Smith, HI
- Camp H M Smith, HI (11 miles from Kapolei, HI)
- 2 days ago
- Camp H M Smith, HI (11 miles from Kapolei, HI)
- 2 days ago
Specialized experience includes the management of helpdesks in a multi-user environment, a comprehensive understanding of PC operating systems, an in-depth knowledge of network and electronic mail operations...
- Honolulu, HI (15 miles from Kapolei, HI)
- 2 days ago
- Honolulu, HI (15 miles from Kapolei, HI)
- 2 days ago
Proficient in setup and user of Microsoft Office and Windows operating system. Must be able to work nights and weekends as needed....
SMX is seeking a knowledgeable and motivated IT Support Generalist to join our Enterprise IT team onsite at our Kapolei, Hawaii location. This position plays a crucial role in supporting local...
Secret Deployed Support Specialist
- Camp H M Smith, HI (11 miles from Kapolei, HI)
- 3 days ago
- Camp H M Smith, HI (11 miles from Kapolei, HI)
- 3 days ago
Must possess an Original Equipment Manufacturer (OEM) network support certification and an Operating System (OS)/Application Certification (i. e. Microsoft/Cisco)....
Help Desk Support Specialist/IT Certified Professional (Peal Har NEW
- Pearl Harbor, HI (8 miles from Kapolei, HI)
- 6 days ago
- Pearl Harbor, HI (8 miles from Kapolei, HI)
- 6 days ago
Handles problem that the first-tier of help desk support is unable to resolve....
- Honolulu, HI (15 miles from Kapolei, HI)
- 6 days ago
- Honolulu, HI (15 miles from Kapolei, HI)
- 6 days ago
Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems....
Help Desk Support Specialist (Computer Operator IV)
- Honolulu, HI (15 miles from Kapolei, HI)
- 8 days ago
- Honolulu, HI (15 miles from Kapolei, HI)
- 8 days ago
Certifications: CCNA, a current Windows Operating System certification, or equivalent industry-recognized credentials is desired....
Help Desk Support Service Specialist - Intermediate - TS/SCI req NEW
- Pearl Harbor, HI (8 miles from Kapolei, HI)
- 9 days ago
- Pearl Harbor, HI (8 miles from Kapolei, HI)
- 9 days ago
Help Desk Support Service Specialist - Intermediate - TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT....
Service Desk Technician Level 1
- Fort Shafter, HI (12 miles from Kapolei, HI)
- 9 days ago
- Fort Shafter, HI (12 miles from Kapolei, HI)
- 9 days ago
Description Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers...
Administrative Support Specialist
- Pearl Harbor, HI (8 miles from Kapolei, HI)
- 13 days ago
- Pearl Harbor, HI (8 miles from Kapolei, HI)
- 13 days ago
Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We...
Help Desk Support Specialist/IT Certified Professional (Peal Harbor, HI)
- Pearl Harbor, HI (8 miles from Kapolei, HI)
- 14 days ago
- Pearl Harbor, HI (8 miles from Kapolei, HI)
- 14 days ago
Handles problem that the first-tier of help desk support is unable to resolve....
Desktop Support Representative
- Honolulu, HI (15 miles from Kapolei, HI)
- 16 days ago
- Honolulu, HI (15 miles from Kapolei, HI)
- 16 days ago
The future you want is within reach. At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities....
Contingent Workforce Support Specialist
- Honolulu, HI (15 miles from Kapolei, HI)
- 19 days ago
- Honolulu, HI (15 miles from Kapolei, HI)
- 19 days ago
CAI Contingent Workforce Support Specialist in Honolulu , Hawaii Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent...
Help Desk Technician TS/SCI Required
- Honolulu, HI (15 miles from Kapolei, HI)
- 45+ days ago
- Honolulu, HI (15 miles from Kapolei, HI)
- 45+ days ago
At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies....
Demographic Data for Kapolei, HI
Moving to Kapolei, HI? Find some basic demographic data about Kapolei, HI below.
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Salary for Help Desk Analyst Jobs in Kapolei, HI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Kapolei, HI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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