Help Desk Analyst Jobs in Hawaii
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
JMSC-IP System Support Specialist/WARSIM Tech SECRET clearance required
- Schofield Barracks, HI
- 14 days ago
- Schofield Barracks, HI
- 14 days ago
Manages the functionality and efficiency of a group of computers running on one or more operating systems. Maintains the integrity and security of servers and systems....
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, San Francisco Field Office,...
Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but...
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkRed River Systems Support Engineer II in Honolulu , Hawaii Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Overview BlueWater Federal is looking for an Intelligence Support Engineer to support SOCOM Responsibilities Provide support to Intelligence domain requires in-depth knowledge on SOCOM and Joint...
Decision Support Specialist I, School Process and Analysis Section, 603763
- Honolulu, HI
- 10 days ago
- Honolulu, HI
- 10 days ago
APPLICANTS MAY BE EDUCATIONAL OFFICERS, TEACHERS AND OTHER QUALIFIED INDIVIDUALS TYPE OF APPOINTMENT ISSUED: This position is included in the Educational Officers' Bargaining Unit and will be...
Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote Reference ID: JN -...48 Date Posted: 02/20/2025 Shortcut: Description...
Remote WorkWilson Language Training Customer Support Specialist in Honolulu , Hawaii Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to...
Responsibilities IT Help Desk Support-Troubleshoot and resolve systems support problems (remotely and onsite) Provide moderately complex systems support including but not limited to networks, interfaces...
Cleared IT Support Administrator - Hawaii Immersive Wisdom Inc. View Employer's ProfileFOLLOW EMPLOYER Today Top Secret/SCI Mid Level Career (5+ yrs experience) IT - Support Honolulu, HI...
Responsibilities for this Position Location: USA HI Pearl Harbor Full Part/Time: Full time Job Req: RQ182987 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI...
At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies....
systems, an in-depth knowledge of network and electronic mail operations, and prior supervision of help desk Must have a demonstrated ability to communicate exceptionally well both orally and in writing...
Demographic Data for Hawaii
Moving to Hawaii? Find some basic demographic data about Hawaii below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Hawaii
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hawaii offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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