Help Desk Analyst Jobs in Pensacola, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Service Desk / Help Desk Technician- (Hybrid ROLE) - LOCALS ONLY !
- Pensacola, FL
- 9 days ago
- Pensacola, FL
- 9 days ago
$33.00 Per Hour Service Desk / Help Desk Technician- (Hybrid ROLE) - LOCALS ONLY! Zillion Technologies Location: Pensacola, FL - 32526 Positions available: 1 Job #: jo_... Source: Dice.com Posted:...
Provide local area network server and operating system support. Provide life cycle management. Receive, log, and investigate Customer Service Call (CSC) calls....
The Desktop Technician I resolves hardware and software problems within established service level agreements. The position processes incidents and service requests through established incident and...
The PC Technician must provide exceptional customer service; have strong Operating System understanding and able to work in a demanding clinical environment....
Between $17.00 and $19.00 Per Hour DOE (Depends on Experience) Position range in Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area $15.81 - $21.53 Per hour Operations Support Specialist...
Company : The Xela Group Job Title: Desktop Support Location: Pensacola, FL,Hybrid Job responsibilities: Respond to inbound calls daily to provide technical support/troubleshooting Provide support...
ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and...
. * Provide local area network server and operating system support. * Receive, log, and investigate Customer Service Call (CSC) calls....
Desktop Support Technician II Job Description Title: Desktop Support Technician II Location: Pensacola, FL 32514 Duration: 4 months (Contract to Hire) Shift Hrs: The work hours are Monday - Friday...
Responsibilities: Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems Provides support for the escalation and...
Demographic Data for Pensacola, FL
Moving to Pensacola, FL? Find some basic demographic data about Pensacola, FL below.
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Salary for Help Desk Analyst Jobs in Pensacola, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pensacola, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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