Help Desk Analyst Jobs in Pensacola, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
. * Provide local area network server and operating system support. * Receive, log, and investigate Customer Service Call (CSC) calls....
Salary Not Available Position range in Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area $34k - $59k Per Year Computer Technician Tier 1 Support TechJr Inc Occupation: Computer,...
Overview As a production support Engineer, I play a key role in architecting and delivering high-quality, scalable data solutions within Data Governance/ Management team that empower Saving and...
Desktop Support Technician II Job Description Title: Desktop Support Technician II Location: Pensacola, FL 32514 Duration: 4 months (Contract to Hire) Shift Hrs: The work hours are Monday - Friday...
The Desktop Technician III is responsible for the configuration and installation of all desktop infrastructure including hardware, approved software deployment, images, and maintenance in concert...
Our client is looking for a Desktop Support Technician for a 4-month contract in Pensacola, FL 32514. Applicants must be currently authorized to work in the US on a full-time basis now and in the...
HR Support Specialist - Welcome Center Support (Hurlbert Field, FL)
- Pensacola, FL
- 30+ days ago
- Pensacola, FL
- 30+ days ago
HR Support Specialist - Welcome Center Support (Hurlbert Field, FL) [Pensacola, FL, 32512] | 2025-01-31 15:39:38 Job Description HR Support Specialist - Welcome Center Support (Hurlbert Field, FL)...
Provide local area network server and operating system support. Provide life cycle management. Receive, log, and investigate Customer Service Call (CSC) calls....
Systems is required; Significant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks is required; Experience with Scripting...
Responsibilities: Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems Provides support for the escalation and...
Demographic Data for Pensacola, FL
Moving to Pensacola, FL? Find some basic demographic data about Pensacola, FL below.
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Salary for Help Desk Analyst Jobs in Pensacola, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pensacola, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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