Help Desk Analyst Jobs in Florida
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
ManTech seeks a motivated, career and customer-oriented Computer User Support Specialist to join our Air Force / Space team at Eglin AFB. The Computer User Support Specialists primary function is...
Experience with Windows operating systems and M365 Office productivity suite. Experience with Active Directory basic administration....
Intermex is seeking a Service Desk Engineer in Miami, FL. With our continued growth, you will join a growing team. As an IT professional, you will service our day-to-day corporate operations....
Description SAIC is seeking a dedicated and skilled PC Technician to join our team in support of the USSOCOM SITEC 3 contract. This key role demands a high level of operational maintenance,...
Handles problems that the first-tier help desk support is unable to resolve....
Operating system). He should be able to understand, analyze and write PL SQL queries on Oracle and Sybase....
Unix shell scripting experience and understanding of Ab Initio environment (Co-Operating system). Understand, analyze and write PL/SQL queries on Oracle and Sybase....
Job Title: IT Helpdesk Location: North Orlando. FL (Day 1 Onsite) When required you need to Travel to Fort Lauderdale & other locations as well (Travel expenses are reimbursed) Key...
General knowledge of iOS, Microsoft Office applications, Windows operating systems, and basic networking skills....
Position: Customer Support Analyst Duration: 6 Months Location: Turnpike facility in Pompano, FL (Onsite from Day 1) In person Interview Special Requirement: Interviews will be onsite in Pompano....
PC Technician, the PC Technician must have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and...
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands...
Operating system). He should be able to understand, analyze and write PL SQL queries on Oracle and Sybase....
At Spring Footwear Corp, we've been delivering comfort, style, and quality footwear since 1991. Our mission is simple: help people look and feel their best, one step at a time. We are a...
About the Role We're looking for a motivated Level 1 Service Desk Technician to join our thriving IT department. This entry-level opportunity places you at the forefront of delivering exceptional...
Demographic Data for Florida
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Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Florida
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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