Help Desk Analyst Jobs in Orlando, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate within Oracle for customer needs. This...
SYSTEMS PROJECT ANALYST (Desktop Engineer) - 79010063
- Orlando, FL (1 mile from Orlando, FL)
- 8 hours ago
- Orlando, FL (1 mile from Orlando, FL)
- 8 hours ago
Ability to install operating system images, applications, and updates through a deployment tool such as Intune, SCCM, PDQ or MDT....
Epic Certified Willow Inpatient Support Specialist
- Lake Mary, FL (15 miles from Orlando, FL)
- 17 hours ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Field IT Support Technician- Suneast
- Kissimmee, FL (16 miles from Orlando, FL)
- 1 day ago
- Kissimmee, FL (16 miles from Orlando, FL)
- 1 day ago
. · Resolve Microsoft Windows operating systems and Microsoft Office products related issues with assistance/direction from Home Office teams. · Resolve hardware issues with computers, printers, and...
- Lake Mary, FL (15 miles from Orlando, FL)
- 1 day ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
systems Five years of experience with Microsoft Intune and JAMF workplace management tools required Five years of experience with software image creation and maintenance (including PC and Apple computers...
Client Technology Analyst/Desktop systems support Engineer
- Orlando, FL
- 1 day ago
- Orlando, FL
- 1 day ago
systems Five years of experience with Microsoft Intune and JAMF workplace management tools required Five years of experience with software image creation and maintenance (including PC and Apple computers...
Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud...
Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud...
iboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for...
Orlando Onsite Technical Support & Sales Representative
- Orlando, FL
- 5 days ago
- Orlando, FL
- 5 days ago
systems, or willingness to learn o Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications Bilingual Spanish/Espanol skills...
National Support Specialist - Hospital Patient Monitoring
- Orlando, FL
- 5 days ago
- Orlando, FL
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Orlando , Florida As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
Sr. Client Service & Product Support Specialist
- Maitland, FL (5 miles from Orlando, FL)
- 5 days ago
- Maitland, FL (5 miles from Orlando, FL)
- 5 days ago
ADP is hiring a Senior Client Service & Product Support Specialist -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to...
General information Requisition # R58936 Locations USA-FL-Orlando Posting Date 03/04/2025 Security Clearance Required None Remote Type Onsite Time Type Full time Description & Requirements Shape...
- Lake Mary, FL (15 miles from Orlando, FL)
- 12 days ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 12 days ago
S u mma ry As an Enterprise Technical Support Engineer specializing in Apple devices, you will be responsible for delivering high-quality technical support and troubleshooting for The IIA’s Apple...
Demographic Data for Orlando, FL
Moving to Orlando, FL? Find some basic demographic data about Orlando, FL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Orlando, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Orlando, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »