Help Desk Analyst Jobs in Orlando, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lake Mary, FL (15 miles from Orlando, FL)
- 15 hours ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 15 hours ago
L2 SRE Support Engineer [Lake Mary, FL, 32746] | 2025-04-16 10:39:16 Job Description Key Responsibilities: Monitor and maintain system performance, reliability, and availability. Respond to and...
Student Assistant, Computer Technician
- Clermont, FL (22 miles from Orlando, FL)
- 20 hours ago
- Clermont, FL (22 miles from Orlando, FL)
- 20 hours ago
This entry-level position offers a unique opportunity for a current student to gain valuable work experience while contributing to the success of Lake Sumter State College. The Student Assistant...
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 2 days ago
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 2 days ago
Job Title: IT Helpdesk Location: North Orlando. FL (Day 1 Onsite) When required you need to Travel to Fort Lauderdale & other locations as well (Travel expenses are reimbursed) Key...
Senior Technical Support Engineer
- Alafaya, FL (16 miles from Orlando, FL)
- 2 days ago
- Alafaya, FL (16 miles from Orlando, FL)
- 2 days ago
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands...
Job Description The IT Support Analyst I must be able to provide technical hardware and software support to networked installations of desktops and laptops running primarily Microsoft operating systems...
Image computers with Windows and Linux operating systems. Save and migrate system configuration images to secure storage server....
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 4 days ago
- Altamonte Springs, FL (8 miles from Orlando, FL)
- 4 days ago
All the benefits and perks you need for you and your family: Benefits from Day One Paid Time Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and...
DevOps SRE Support Engineer/ Need Locals to :Lake Mary, Florida/Pittsburg, PA (Hybrid)
- Lake Mary, FL (15 miles from Orlando, FL)
- 4 days ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 4 days ago
L2 SRE Support Engineer Work Location: Lake Mary, Florida/Pittsburg, PA (Hybrid) Locals Preferred. We are seeking a highly experienced Level 2 Site Reliability Engineer (SRE) with 12 years of...
COMPANY OVERVIEW ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker...
Platform Support Engineer, Senior / EDE - IBM Cloud Pak for Data
- Orlando, FL
- 6 days ago
- Orlando, FL
- 6 days ago
The EDE (IBM Cloud Pak for Data) Platform Support Engineer will be part of a team that empowers Lockheed Martin to leverage data and AI to drive business insights, improve decision-making, and...
Remote WorkPlatform Support Engineer / EDE - IBM Cloud Pak for Data
- Orlando, FL
- 6 days ago
- Orlando, FL
- 6 days ago
The EDE (IBM Cloud Pak for Data) Platform Support Engineer will be part of a team that empowers Lockheed Martin to leverage data and AI to drive business insights, improve decision-making, and...
Remote Work- Lake Mary, FL (15 miles from Orlando, FL)
- 7 days ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 7 days ago
Help Desk Support Specialist BC forward is currently seeking Help Desk Support Specialist for an opportunity in Lake Mary FL!...
Technical Support Engineer Automation (Hybrid, Orlando, FL)
- Orlando, FL
- 7 days ago
- Orlando, FL
- 7 days ago
Technical Support Engineer - Automation (Hybrid, Orlando, FL) [Orlando, FL, 32826] | 2025-04-11 09:04:33 Easy Apply Share Job Job Description Technical Support Engineer - Automation (Hybrid,...
Work Flexibility: Hybrid As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively...
Remote WorkCisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Orlando, FL
- 9 days ago
- Orlando, FL
- 9 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
Demographic Data for Orlando, FL
Moving to Orlando, FL? Find some basic demographic data about Orlando, FL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Orlando, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Orlando, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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