Help Desk Analyst Jobs in Melbourne, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Launch Communications IT Support Analyst
- Cape Canaveral, FL (22 miles from Melbourne, FL)
- 9 days ago
- Cape Canaveral, FL (22 miles from Melbourne, FL)
- 9 days ago
Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the...
Systems and Microsoft Office applications Familiar with Computer Networking Six months experience managing and maintaining a Helpdesk tracking tool What You Can Expect Starting hourly rate of $17.60...
Experience: Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies....
Customer Support Engineer-eTerra, Outage Assist, Storm Assist, S6 SCADA
- Melbourne, FL
- 24 days ago
- Melbourne, FL
- 24 days ago
Expertise in installing, analyzing and troubleshooting e-terra DMS and related products. Experience in modelling various electrical devices Able to troubleshoot issues using a variety of tools....
of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc....
First Things First - What We Can Offer You Leave to foster personal connections, health & overall well-being Emloyee Assistance Program Generous Parental Leave Program Paid Volunteer Leave Days...
IT Support Engineer, Project Kuiper
- Merritt Island, FL (13 miles from Melbourne, FL)
- 30+ days ago
- Merritt Island, FL (13 miles from Melbourne, FL)
- 30+ days ago
Project Kuiper is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and weve designed the system...
Network Support Specialist - Senior - 3474
- Cape Canaveral, FL (22 miles from Melbourne, FL)
- 60+ days ago
- Cape Canaveral, FL (22 miles from Melbourne, FL)
- 60+ days ago
Essential Functions Support the mission network infrastructure Resolve Routing, Switching, Firewall, Intrusion Detection, Loading-Balancing, Serial to IP, and Virtual environment incidents Ensure the...
The Global Cloud Services Support Engineer will provide comprehensive support for the client's Microsoft Azure environment, ensuring the stability, security, and performance of systems. The role...
Demographic Data for Melbourne, FL
Moving to Melbourne, FL? Find some basic demographic data about Melbourne, FL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Melbourne, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Melbourne, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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