Help Desk Analyst Jobs in Jacksonville, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Handles problems that the first-tier help desk support is unable to resolve....
Senior Computer User Support Specialist - Jacksonville
- Jacksonville, FL
- 2 days ago
- Jacksonville, FL
- 2 days ago
Responsibilities OBXtek is currently staffing for a Senior Computer User Support Specialist to work in the Jacksonville, Florida district office of the U.S. Army Corps of Engineers. The tasks for...
Lead Client Support Specialist
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 3 days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 3 days ago
Overview Job Purpose Advanced level role for someone who possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal...
Client Services Technical Support Specialist, May Class
- Jacksonville, FL
- 4 days ago
- Jacksonville, FL
- 4 days ago
Remote Technical Customer Support Specialist Pay: $18/hour Location: Remote Schedule: Full-time, flexible shifts between 8 AM - 8 PM EST (Monday-Friday) About the Role As a Remote Technical...
Remote WorkPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0% Job Description As the world works and lives faster, FIS is leading the way. Our...
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Our benefits include: Health Insurance...
Field IT Support Technician Jacksonville, FL Full-Time Position description: As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer...
Technical Support Representative I
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 8 days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 8 days ago
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Job Description As the world...
It Hardware Support Technician 8162
- Neptune Beach, FL (21 miles from Jacksonville, FL)
- 8 days ago
- Neptune Beach, FL (21 miles from Jacksonville, FL)
- 8 days ago
Engineer Support Engineer Technology IT HARDWARE SUPPORT TECHNICIAN 8162 BCforward Neptune Beach, FL (Onsite) Contractor Job Details BCforward is currently seeking a highly motivated IT Hardware...
Client Support Specialist II (Client Server)
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 9 days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 9 days ago
Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage...
Overview DecisionPoint Corporation is seeking a Computer Technician to join our IRS Operations Service Support (OSS) Support Services team. The Computer Technician (Sr) will assist in preparing...
Epic Orders/ClinDoc/ASAP Support Specialist
- Jacksonville, FL
- 19 days ago
- Jacksonville, FL
- 19 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs, and other application software programs....
Client Success Specialist Location: Jacksonville, FL (hybrid) | Full-time | Monday-Friday Build strong client relationships. Drive adoption. Deliver results. At PaymentVision, a division of...
Demographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
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Salary for Help Desk Analyst Jobs in Jacksonville, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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