Help Desk Analyst Jobs in Jacksonville, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Specialist - Onsite Project @ Yulee, FL 32097
- Yulee, FL (22 miles from Jacksonville, FL)
- 14 hours ago
- Yulee, FL (22 miles from Jacksonville, FL)
- 14 hours ago
System (OS) support, hardware/software system installation, configuration, and maintenance....
Epic Certified Willow Inpatient Support Specialist
- Jacksonville, FL
- 17 hours ago
- Jacksonville, FL
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Jacksonville, FL
- 1 day ago
- Jacksonville, FL
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
You will be responsible for providing IT Help Desk Support for internal associates and bringing a positive and enthusiastic user and customer experience....
Preferred Qualifications: 1-3 years of experience in a PC/local area network support environment Excellent troubleshooting skills Knowledge of Microsoft Windows 10, 11, Server 2016, and Server 2019 Operating...
Experience with desktop operating systems including Microsoft, and Mac OS X Extensive application support experience. Working knowledge of a range of diagnostic utilities....
Providing first line support for the internal employees resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to...
Technical Support Specialist Position Details: Client: Banking Title: Technical Support Specialist Location: Jacksonville FL 32256 Duration: 12+ months contract (higher extension possibility) Work...
Pay range- $15 - $18 Job description: Provide first-line support for internal employees via voice and chat channels, troubleshooting applications and proprietary systems, with a focus on achieving...
Location: Addison, TX, Chandler, AZ, Jacksonville, FL and Hopewell, NJ (Onsite 4 in office, 1 WFH) Pay Range: $20/hr Shift: 24/7 Global Service Desk (Rotational Shifts) We are seeking a Global...
Tier 2 Service Desk Specialist - Jacksonville FL
- Jacksonville, FL
- 8 days ago
- Jacksonville, FL
- 8 days ago
Who we are: Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by...
We are looking for a Help Desk Support II specialist to provide high-quality IT support to both local and remote users....
Remote WorkInsight Global Help Desk Technician in Jacksonville , Florida Job Description Insight Global is looking for a Help Desk Technician to work for an insurance company in Jacksonville, Fl. As part of...
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 28 days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 28 days ago
Overview Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance...
Remote WorkLead Client Support Specialist
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
Overview Job Purpose The Lead Client Support Specialist acts independently or as a member of a team responsible for providing technical support as well as support of ICE Mortgage Servicing...
Remote WorkDemographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Jacksonville, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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