Help Desk Analyst Jobs in Gainesville, FL

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-8 of 8 Jobs

Desktop Support

  • Alachua, FL (16 miles from Gainesville, FL)
  • 15 hours ago
  • Alachua, FL (16 miles from Gainesville, FL)
  • 15 hours ago

Desktop Support Technical Support Alachua, Florida Added - April-15-2025 Contract/Temp Our client, a global manufacturing company, seeks an Information Technology Desktop Support Specialist to...

IT Service Desk Tech II

  • Gainesville, FL
  • 1 day ago
  • Gainesville, FL
  • 1 day ago

Experience with Windows operating systems and M365 Office productivity suite. Experience with Active Directory basic administration....

PC Technician I Customer Support I Days Full-Time

  • Gainesville, FL
  • 4 days ago
  • Gainesville, FL
  • 4 days ago

systems, basic diagnostic and installation skills for common hardware, operating system or network operations, will also be considered on a case-by-case basis....

Federal Work Study - Herbarium Technician (Database & Imaging)

  • Gainesville, FL
  • 16 days ago
  • Gainesville, FL
  • 16 days ago

Classification Title: Federal Work Study- STU AST - NON CLERICAL & ADMIN Job Description: The University of Florida Herbarium (in the Florida Museum of Natural History) has a Federal Work Study...

OPS Computer Technician

  • Gainesville, FL
  • 16 days ago
  • Gainesville, FL
  • 16 days ago

This includes regular assembly and repair of workstations from parts/components, as well as the installation and configuration of operating systems, peripherals (printers, scanners, etc.), and software...

Computer Support Specialist

  • Gainesville, FL
  • 20 days ago
  • Gainesville, FL
  • 20 days ago

Job Type Full-time Description LifeSouth Community Blood Centers is currently seeking an individual to join our team as a Computer Support Specialist in Gainesville, FL. The Computer Support...

Computer Support Specialist

  • Alachua, FL (16 miles from Gainesville, FL)
  • 30+ days ago
  • Alachua, FL (16 miles from Gainesville, FL)
  • 30+ days ago

ESSENTIAL JOB FUNCTIONS: Possess sufficient computer hardware and software operating system product knowledge and technical skills necessary to independently set up, maintain, and update hardware, software...

Technical Support Specialist

  • Alachua, FL (16 miles from Gainesville, FL)
  • 45+ days ago
  • Alachua, FL (16 miles from Gainesville, FL)
  • 45+ days ago

TECHNICAL SUPPORT SPECIALIST (JOB CODE R0076639) Deadline: Not set Country: United States of America Location: Alachua, FL Job-ID: R0076639 Job category: Field Service Sandvik Mining and...

Demographic Data for Gainesville, FL

Moving to Gainesville, FL? Find some basic demographic data about Gainesville, FL below.


Local
National
222,180
5,191
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

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Salary for Help Desk Analyst Jobs in Gainesville, FL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Gainesville, FL offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Gainesville, FL
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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