Help Desk Analyst Jobs in Fort Myers, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Punta Gorda, FL (22 miles from Fort Myers, FL)
- 8 hours ago
- Punta Gorda, FL (22 miles from Fort Myers, FL)
- 8 hours ago
You need to know hardware, software and operating systems. Please have some availability on weekdays (I will work around another job)....
- North Fort Myers, FL (6 miles from Fort Myers, FL)
- 5 days ago
- North Fort Myers, FL (6 miles from Fort Myers, FL)
- 5 days ago
Cellular Sales IT Field Support Technician Classification Non-Exempt Reports to IT Field Support Manager JOB DESCRIPTION Summary/Objective Works under general supervision of the IT Field Support...
- Bonita Springs, FL (21 miles from Fort Myers, FL)
- 13 days ago
- Bonita Springs, FL (21 miles from Fort Myers, FL)
- 13 days ago
General Purpose: Provide as second level support and analyst for the Troon Golf corporate office and its desktop computing technologies including office equipment and telephone systems. Essential...
Technical Support Associate Information Technology $ 16.50 / Hour location_on Fort Myers, Floridapass_calibration Remote work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL...
Requirements KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of PC hardware components, networking components, wireless and VOIP telephone systems Knowledge of Windows Operating Systems, MAC Operating systems...
- Cape Coral, FL (5 miles from Fort Myers, FL)
- 30+ days ago
- Cape Coral, FL (5 miles from Fort Myers, FL)
- 30+ days ago
Department Specific Functions Apple Operating System experience Windows and Apple Operating System encryption PXE imaging and backup expierence This list of duties and responsibilities is not intended...
Research Support Analyst - Hybrid/Remote (Help Desk)
- Cape Coral, FL (5 miles from Fort Myers, FL)
- 30+ days ago
- Cape Coral, FL (5 miles from Fort Myers, FL)
- 30+ days ago
Research Support Analyst - Hybrid/Remote (Help Desk) University of Miami, United States about 7 hours ago Location: Cape Coral, FLORIDA Job Type: FullTime Current Employees: If you are a current...
Remote Work- Estero, FL (18 miles from Fort Myers, FL)
- 30+ days ago
- Estero, FL (18 miles from Fort Myers, FL)
- 30+ days ago
Extensive knowledge with Windows operating systems, protocols and tools. Extensive knowledge of iOS mobile devices....
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
- Punta Gorda, FL (22 miles from Fort Myers, FL)
- 90+ days ago
- Punta Gorda, FL (22 miles from Fort Myers, FL)
- 90+ days ago
Desk supported products and services Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles Support other technical systems used throughout the city including...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Sr. Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging...
Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Demographic Data for Fort Myers, FL
Moving to Fort Myers, FL? Find some basic demographic data about Fort Myers, FL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Fort Myers, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Fort Myers, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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