Help Desk Analyst Jobs in Fort Myers, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Support Windows and Mac operating systems, including installation, updates, and security patches....
TEKsystems is seeking an experienced Desktop Support technician for a 6-month contract to hire position. This will be an on-site role in Ft. Myers, FL with a very reputable Organization!...
At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our...
Preferred: Familiarity with: Windows operating systems Microsoft Office 365 suite Active Directory basics Ticketing systems (e.g., Halo, ServiceNow, Zendesk) Remote support tools (e.g., TeamViewer,...
The Specialist will also install Windows operating system, Microsoft office products, antivirus and other software on the employee PCs and laptops....
Technology Support Specialist Start right away. Now Hiring for a temporary/project Technology Support Specialist, starting asap. This position provides IS Help Desk functionality i.e.; Identifies,...
Technical Support Associate Information Technology $ 16.50 / Hour location_on Fort Myers, Floridapass_calibration Remote work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL...
- Estero, FL (18 miles from Fort Myers, FL)
- 60+ days ago
- Estero, FL (18 miles from Fort Myers, FL)
- 60+ days ago
Extensive knowledge with Windows operating systems, protocols and tools. Extensive knowledge of iOS mobile devices....
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
- Punta Gorda, FL (22 miles from Fort Myers, FL)
- 90+ days ago
- Punta Gorda, FL (22 miles from Fort Myers, FL)
- 90+ days ago
Desk supported products and services Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles Support other technical systems used throughout the city including...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for Fort Myers, FL
Moving to Fort Myers, FL? Find some basic demographic data about Fort Myers, FL below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Fort Myers, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Fort Myers, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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