Help Desk Analyst Jobs in District of Columbia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
MyChart Service Desk Agent TEAM 1 United States Contract Yes 12774 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...
Remote WorkRemote Mac Help Desk Support with a Minimum of 3 Years Exp
- Washington, DC
- 8 hours ago
- Washington, DC
- 8 hours ago
Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...
Remote WorkThe Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security...
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems...
Scientific Research Company Washington DC Work Onsite Needed ASAP Contract to possible perm Level 3 MAC Desktop Engineer with Jamf Pro and Microsoft 365- enterprise Setting Job Title: Level 3 Mac...
Cloud Technical Support Engineer US Public Sector - 32590
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
National Capitol Contracting Position Title: Conference Support Specialist Requisition ID: 1069 Location: Environmental Protection Agency, Washington, DC, US Category: Full Time Job Class:...
systems, networking and mail standards and experience working with a team in a help desk environment....
Acting as a liaison between OUSD(C) users and JSP VIP support Assist in installing and configuring software, tracking, diagnosing, and coordinating help desk support for OUSD(C) VIP user technical problems...
Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a Field Operations team....
Technical Support Representative Hybrid Cloud Services
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
Technical Support Representative Hybrid Cloud Services United States Contract Yes 12447 Job Description CTG is seeking to fill a Technical Support Representative - Hybrid Cloud Services position...
MyChart Service Desk Agent United States Contract Yes 10131 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their accounts,...
Remote WorkAssociate Help Desk Technician - All shifts available - Active T NEW
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
Associate Help Desk Technician - All shifts available - Active T General Dynamics Information Technology Yesterday Top Secret Unspecified Unspecified IT - Support Washington, DC (ON-SITE/OFFICE)...
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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