Help Desk Manager Jobs in District of Columbia
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
We want to fill a Help Desk Manager role in the DC Government for the DHCF - Department of Health Care Finance....
Help Desk Manager with Min 3yrs Exp (Webcam Interview)(100% ONSITE_Washington DC)
- Washington, DC
- 2 hours ago
- Washington, DC
- 2 hours ago
DC 20002 Immediate interviews Web Cam interviews ONLY Please Note that this position is ONSITE looking for 2 Help Desk Manager to support the HQ staff....
IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users....
IT Specialist (Financial Systems Help Desk Manager)
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials system....
o Incidents - Software break/fix o IMACs - Installation of software, machine upgrades, etc. o Refresh o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers,...
Minimum four years' experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
Service Desk Manager-HQ #5620 US-DC- Information Technology Suitability/Public Trust Fully remote Overview GovCIO is currently hiring for a Service Desk Manager. This position will be located in...
Experience in IT help desk support, troubleshooting Windows and Mac environments....
View Job Deskside Support Technician Save to Inbox Email Share Full Time Dansources Washington DC 20002 USA Posted 02/20/2025 Job Description back to top This role will start in Washington DC, but...
Overview GovCIO is currently hiring for a Service Desk Manager. This position will be located in Washington D.C and will be an onsite position. Responsibilities Provides technical support for...
Overview ERP International, LLC (www.erpinternational.com) is currently seeking a Full Time Asset Manager to support our DFC CFESS technical support program. Qualified candidates are urged to...
ActioNet has an immediate opportunity for a IT Service Desk Manager requiring a Public Trust - Level 5 Investigation, located in Washington, DC. ActioNet is an IT service provider and solutions...
and support. operating system and software support....
You will train and mentor staff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all types of computer systems and...
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Washington, DC
- 90+ days ago
- Washington, DC
- 90+ days ago
Overview DecisionPoint Corporation is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program. This position is...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
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Salary for Help Desk Manager Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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