Help Desk Analyst Jobs in Pentagon, DC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Enterprise IT Support Officer Installer
- Herndon, VA (19 miles from Pentagon, DC)
- 17 days ago
- Herndon, VA (19 miles from Pentagon, DC)
- 17 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...
IT/Helpdesk Support Specialist
- Manassas, VA (24 miles from Pentagon, DC)
- 5 days ago
- Manassas, VA (24 miles from Pentagon, DC)
- 5 days ago
As an IT Help Desk Support Specialist II, the candidate will provide technical assistance and training to system users....
Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician
- Herndon, VA (19 miles from Pentagon, DC)
- 7 days ago
- Herndon, VA (19 miles from Pentagon, DC)
- 7 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...
Enterprise IT Support Officer - Location Support Center
- Herndon, VA (19 miles from Pentagon, DC)
- 5 days ago
- Herndon, VA (19 miles from Pentagon, DC)
- 5 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA (19 miles from Pentagon, DC)
- 5 days ago
- Herndon, VA (19 miles from Pentagon, DC)
- 5 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Desktop Support (Secret Or Top Secret Clearance Required)
- Arlington, VA (2 miles from Pentagon, DC)
- 3 hours ago
- Arlington, VA (2 miles from Pentagon, DC)
- 3 hours ago
This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) Because an active or interim DoD clearance is/will be required, U.S. Citizenship is required Description Our...
- Sterling, VA (22 miles from Pentagon, DC)
- 8 hours ago
- Sterling, VA (22 miles from Pentagon, DC)
- 8 hours ago
Do you: like helping customers? enjoy turning a sob story into a win? enjoy providing Technical guidance and direction? enjoy testing and implementing functions of Information management systems?...
- Falls Church, VA (5 miles from Pentagon, DC)
- 10 hours ago
- Falls Church, VA (5 miles from Pentagon, DC)
- 10 hours ago
Help Desk Tier II (DHA) Falls Church, VA Pay From: $60,000/yr MUST: Active DoD Secret or Level 3 or higher Public Trust Experienced Help Desk Tier II 4+ years of professional experience...
Application/ Production Support specialist.
- Reston, VA (16 miles from Pentagon, DC)
- 12 hours ago
- Reston, VA (16 miles from Pentagon, DC)
- 12 hours ago
A client of Innova Solutions is immediately hiring for an Application/Production Support specialist. Position type: Full Time Contract Duration: 12 Months Location: Reston, VA Hybrid As an...
Enterprise Monitoring & Support Specialist V
- Reston, VA (16 miles from Pentagon, DC)
- 13 hours ago
- Reston, VA (16 miles from Pentagon, DC)
- 13 hours ago
In this incident management function, manage incidents to resolution in a 24/7/365 environment using the client incident management processes, effectively guide incident and triage calls from a...
Tier I Technical Support, Client Support
- McLean, VA (7 miles from Pentagon, DC)
- 13 hours ago
- McLean, VA (7 miles from Pentagon, DC)
- 13 hours ago
Knowledge and experience in a Windows Operating System environment. Experience in administering high-end hardware and scientific peripherals....
- Arlington, VA (2 miles from Pentagon, DC)
- 13 hours ago
- Arlington, VA (2 miles from Pentagon, DC)
- 13 hours ago
Learn more at www.dminc.com About the Opportunity DMI is looking for a Help Desk Analyst to support a federal customer....
- Falls Church, VA (5 miles from Pentagon, DC)
- 18 hours ago
- Falls Church, VA (5 miles from Pentagon, DC)
- 18 hours ago
The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves 8 hour shifts at the client site in Falls...
Information Technology Support Specialist (TS/SCI w Poly)
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 20 hours ago
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 20 hours ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Help Desk Support / Technology Field Services Technician
- McLean, VA (7 miles from Pentagon, DC)
- 20 hours ago
- McLean, VA (7 miles from Pentagon, DC)
- 20 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Pentagon, DC
Moving to Pentagon, DC? Find some basic demographic data about Pentagon, DC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Pentagon, DC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pentagon, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Resolution
- Installation
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Active Directory
- Microsoft Office 365
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Education Experience
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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