Help Desk Analyst Jobs in Pentagon, DC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Operations Support Specialist- TS/SCI Eligibility- Arlington, VA
- Arlington, VA (2 miles from Pentagon, DC)
- 2 days ago
- Arlington, VA (2 miles from Pentagon, DC)
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...
Help Desk Technician - MID Shift - TS/SCI
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 8 days ago
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 8 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk...
Help Desk Technician II- MIDS - TS/SCI with POLY
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 16 days ago
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 16 days ago
Desk Support, Technical Support, Troubleshooting Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician Transform technology...
Security Support Specialist - TS/SCI w/Poly
- Bethesda, MD (7 miles from Pentagon, DC)
- 19 days ago
- Bethesda, MD (7 miles from Pentagon, DC)
- 19 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Senior Enterprise IT Support Officer - Installer
- Herndon, VA (19 miles from Pentagon, DC)
- 19 days ago
- Herndon, VA (19 miles from Pentagon, DC)
- 19 days ago
Description Senior Enterprise IT Support Officer Installer Are you looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and...
F-35 Help Desk Specialist Secret clearance
- Arlington, VA (2 miles from Pentagon, DC)
- 30+ days ago
- Arlington, VA (2 miles from Pentagon, DC)
- 30+ days ago
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
- Washington, DC (1 mile from Pentagon, DC)
- 30+ days ago
- Washington, DC (1 mile from Pentagon, DC)
- 30+ days ago
Systems, Systems Management Certifications: None Experience: 10 + years of related experience US Citizenship Required: No Job Description: Job Requisition: Senior Desktop Systems Engineer As a Senior...
- Chantilly, VA (21 miles from Pentagon, DC)
- 30+ days ago
- Chantilly, VA (21 miles from Pentagon, DC)
- 30+ days ago
Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required....
- Washington, DC (1 mile from Pentagon, DC)
- 30+ days ago
- Washington, DC (1 mile from Pentagon, DC)
- 30+ days ago
HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: Providing program support as a Tier 2 Service Desk Technician....
Help Desk Technician - (SWING SHIFT) TS/SCI W/ Poly
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 30+ days ago
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 30+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Help Desk Tech III (TS/SCI w Poly)
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 45+ days ago
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 45+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 90+ days ago
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 90+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Associate Help Desk Support Specialist
- Rockville, MD (15 miles from Pentagon, DC)
- 4 hours ago
- Rockville, MD (15 miles from Pentagon, DC)
- 4 hours ago
As an entry-level Associate Help Desk Support, this role provides quality desktop support to end users including support for hardware, software, printing, and applications while developing and refining...
Sr Technical Support Representative
- Falls Church, VA (5 miles from Pentagon, DC)
- 5 hours ago
- Falls Church, VA (5 miles from Pentagon, DC)
- 5 hours ago
Its inspiring to work with a company where people truly BELIEVE in what theyre doing! When you become part of the Chapters Health Team, youll realize its more than a job. Its a mission. Were...
Cloud Infrastructure Support Engineer, Mid
- Fort Belvoir, VA (12 miles from Pentagon, DC)
- 5 hours ago
- Fort Belvoir, VA (12 miles from Pentagon, DC)
- 5 hours ago
scripting languages, including Bash, Ansible, or YAML Experience with Amazon Web Services ( AWS ) Experience with the Windows Operating System and Active Directory Secret clearance HS diploma or GED...
Demographic Data for Pentagon, DC
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Salary for Help Desk Analyst Jobs in Pentagon, DC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pentagon, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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