Help Desk Analyst Jobs in Wilmington, DE
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Philadelphia, PA (24 miles from Wilmington, DE)
- 20 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 20 hours ago
systems, settings, limitations, tweaks, and maintenance procedures Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile...
Advanced Technical Support Specialist
- Philadelphia, PA (24 miles from Wilmington, DE)
- 21 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 21 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 21 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 21 hours ago
Installs, configures, and upgrades operating systems and software using standard business and administrative packages; may modify specific applications for operational departments....
Knowledge: Good knowledge of operating systems such as Microsoft Windows 10, 11, Mac OS, and iOS; processes technical knowledge of Microsoft Office 360 Suite....
Knowledge: Good knowledge of operating systems such as Microsoft Windows. Knowledge of Microsoft Office Suite. Working knowledge of HTTP or FTP to assist users with downloading issues....
Overnight IT Service Desk Support
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
at Unisys in Philadelphia, Pennsylvania, United States Job Description We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
at Unisys in Philadelphia, Pennsylvania, United States Job Description We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions...
Computing Support Specialist I, COE-IT
- Newark, DE (12 miles from Wilmington, DE)
- 2 days ago
- Newark, DE (12 miles from Wilmington, DE)
- 2 days ago
Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....
- New Castle, DE (6 miles from Wilmington, DE)
- 3 days ago
- New Castle, DE (6 miles from Wilmington, DE)
- 3 days ago
Under direct supervision, assists in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
IT Help Desk Analyst Philadelphia, Pennsylvania | Full Time | $ 18 - $ 20 per hour April 14, 2025 | Job ID: T1382635-PHI_......
IT Support Agent Mobility Customer Service
- New Castle, DE (6 miles from Wilmington, DE)
- 4 days ago
- New Castle, DE (6 miles from Wilmington, DE)
- 4 days ago
Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 4 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 4 days ago
system using manual and automated software systems Maintain hardware asset inventory lists according to insurance, accounting, and ISO requirements Install and configure non-proprietary applications...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
An employer is looking for a Helpdesk Technician to sit hybrid in Philadelphia, PA in support of a large government healthcare contract. The candidate will be joining a team of about 20...
Computing Support Specialist I
- Newark, DE (12 miles from Wilmington, DE)
- 5 days ago
- Newark, DE (12 miles from Wilmington, DE)
- 5 days ago
Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....
Help Desk Analyst On site 5 days a week
- Haverford, PA (22 miles from Wilmington, DE)
- 5 days ago
- Haverford, PA (22 miles from Wilmington, DE)
- 5 days ago
Job Details: Help Desk Analyst ( Contract role) Join a forward-thinking company that values innovation and professional growth....
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Wilmington, DE
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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