Help Desk Analyst Jobs in Delaware
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities....
Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities....
Req ID:458647 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and...
Technical Support Specialist - PBMAD022825_6-4658 at Beacon Hill Solutions Group, LLC in Dover, Delaware, United States Job Description Position: Technical Support Specialist Location: 100% REMOTE...
Remote WorkRed River Systems Support Engineer II in Dover , Delaware Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Job Title: Microsoft POS Support Specialist Location- Wilmington Delaware Remote- No Qualifications: Bachelor s degree in information technology, Computer Science, or related field preferred. 4 to...
Tittle : Informatica & Tableau Support Engineer Location: Wilmington, DE (Onsite) Job Description Minimum 2-4 years of experince required. Must have ETL support experience Monitoring Informatica...
Customer Service/Helpdesk Application Support Analyst (B11)(Hybrid)
- Newark, DE
- 9 days ago
- Newark, DE
- 9 days ago
Key responsibilities: Provide phone, email, and Help Desk support for multiple government web-based applications, including in depth technical troubleshooting with agency users and their IT Support;...
Lumen Lead Software Support Engineer in Dover , Delaware About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and...
Eliassen Group Operations Support Engineer in Dover , Delaware Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote Reference...
Remote WorkWilson Language Training Customer Support Specialist in Dover , Delaware Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to...
Our client is looking for a detail-oriented and enthusiastic individual to join their IT support team out of their facility in Delaware City, NJ! This individual will be responsible for managing...
What's the role? In this role, you will support the whole portfolio of HERE products and services, which is resulting in a very diverse and interesting day-to-day set of activities. Whilst being...
Administering Windows operating systems. All aspects of IMAC (Install Move Add Change) including JML (Joiner, Mover & Leaver). Knowledge on BitLocker management and LAPS....
Everon NOC Technical Support Rep I in Newark , Delaware Company Overview: At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the...
Demographic Data for Delaware
Moving to Delaware? Find some basic demographic data about Delaware below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Delaware
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Delaware offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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