Help Desk Analyst Jobs in West Hartford, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Hartford, CT (5 miles from West Hartford, CT)
- 1 day ago
- Hartford, CT (5 miles from West Hartford, CT)
- 1 day ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
- Newington, CT (4 miles from West Hartford, CT)
- 2 days ago
- Newington, CT (4 miles from West Hartford, CT)
- 2 days ago
HOW A SYSTEMS ADMINISTRATOR SENIOR MAKE AN IMPACT Manages the functionality and efficiency of a group of computers running on one or more operating systems Works within the larger team to achieve the...
Customer Technical Support Representative
- Hartford, CT (5 miles from West Hartford, CT)
- 2 days ago
- Hartford, CT (5 miles from West Hartford, CT)
- 2 days ago
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
- Hartford, CT (5 miles from West Hartford, CT)
- 3 days ago
- Hartford, CT (5 miles from West Hartford, CT)
- 3 days ago
Experience with desktop and server operating systems, including windows 10, and Server 2019 Basic experience administering Windows 2019 Active Directory....
Senior Product Support Engineer I - Customer Account Manager
- Rocky Hill, CT (8 miles from West Hartford, CT)
- 6 days ago
- Rocky Hill, CT (8 miles from West Hartford, CT)
- 6 days ago
Senior Product Support Engineer I - Customer Account Manager Code - SECAM We Shape the Future of Aviation - one in three planes flies with MTU technology. We work hard to keep growing - not just...
Senior Software Support Engineer
- Hartford, CT (5 miles from West Hartford, CT)
- 8 days ago
- Hartford, CT (5 miles from West Hartford, CT)
- 8 days ago
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote Work- Hamden, CT (24 miles from West Hartford, CT)
- 9 days ago
- Hamden, CT (24 miles from West Hartford, CT)
- 9 days ago
systems and productivity software (Windows and Mac) Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etc Well-rounded experience working with and supporting multiple computer platforms,...
- Windsor Locks, CT (12 miles from West Hartford, CT)
- 11 days ago
- Windsor Locks, CT (12 miles from West Hartford, CT)
- 11 days ago
Desktop Support Technician Company Name: Client of TEKsystems Location: Windsor Locks, CT Job Type: Contract (12 months with potential for long-term up to 5 years) Job Description: A well-known...
- Windsor, CT (9 miles from West Hartford, CT)
- 12 days ago
- Windsor, CT (9 miles from West Hartford, CT)
- 12 days ago
Ability to develop time well in a dynamic environment and prioritize tasks frequently. 4 Thorough and broad knowledge of end point operating systems platforms including Windows, IOS and Android. 5 Basic...
- Windsor, CT (9 miles from West Hartford, CT)
- 16 days ago
- Windsor, CT (9 miles from West Hartford, CT)
- 16 days ago
For more than a century, LIMRA and LOMA have served as the largest trade association supporting the insurance and related financial services industry. Today, we're working with over 700 member...
- Windsor, CT (9 miles from West Hartford, CT)
- 17 days ago
- Windsor, CT (9 miles from West Hartford, CT)
- 17 days ago
Role: Desktop Support Specialist Location: Windsor, CT Experience: 5+ years Key Skills: Deskside Support, imaging, Pix boot, SCCM, Intune, Autopilot, Bitlocker. Mode Of Hire: Full-time Skills...
Epic Orders/ClinDoc/ASAP Support Specialist
- Hartford, CT (5 miles from West Hartford, CT)
- 18 days ago
- Hartford, CT (5 miles from West Hartford, CT)
- 18 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
- Thomaston, CT (18 miles from West Hartford, CT)
- 19 days ago
- Thomaston, CT (18 miles from West Hartford, CT)
- 19 days ago
Primary Responsibilities Manage and maintain operating systems, end-user software, and enterprise applications....
Contingent Workforce Support Specialist
- Hartford, CT (5 miles from West Hartford, CT)
- 19 days ago
- Hartford, CT (5 miles from West Hartford, CT)
- 19 days ago
Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If...
Help Desk Support Technician (Farmington)
- Farmington, CT (4 miles from West Hartford, CT)
- 23 days ago
- Farmington, CT (4 miles from West Hartford, CT)
- 23 days ago
Help Desk Support Technician (Farmington) Compensation: Salaried position with competitive benefits employment type: full-time Loyalty Marketing company seeking a candidate for our Help Desk Support...
Demographic Data for West Hartford, CT
Moving to West Hartford, CT? Find some basic demographic data about West Hartford, CT below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in West Hartford, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in West Hartford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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