Help Desk Analyst Jobs in Connecticut
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Summary** Posted: Mar 4, 2025 Role Number:**114438151** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple...
Epic Certified Willow Inpatient Support Specialist
- Hartford, CT
- 12 hours ago
- Hartford, CT
- 12 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
An Employer in the Groton, CT area is looking for a Desktop Engineer. This individual will act as the technical lead in a highly isolated and secured environment to provide daily support for...
This includes configuration, customization, implementation, testing, patching, changes, and operational support of the operating system and all deployed desktop applications....
- Hartford, CT
- 1 day ago
- Hartford, CT
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
IT Asset Coordinator Groton, Connecticut, United States | Posted: 3/7/2025 Position -IT Asset Coordinator Location: Groton CT Duration: 12 months contract to perm Pay rate $24.29/hr on w2 Mon -...
State of Connecticut, Department of Administrative Services CAD/BIM Support Engineer Trainee in Newington , Connecticut CAD/BIM Support Engineer Trainee Transportation Engineer Trainee Recruitment...
Systems Working knowledge of MS Office and basic business applications Good customer support skills Basic knowledge of networks, telecom and computing $25.00 - $26.50 per hour We offer a comprehensive...
CAD/BIM Support Engineer Trainee (Transportation Engineer Trainee)
- Newington, CT
- 3 days ago
- Newington, CT
- 3 days ago
CAD/BIM Support Engineer Trainee (Transportation Engineer Trainee) 3.9 3.9 out of 5 stars Newington, CT Do you have a passion for technology and learning? Join the team of engineers charged with...
CAD/BIM Support Engineer Trainee (Transportation Engineer Trainee) - #250304-8741FS-001
- Newington, CT
- 4 days ago
- Newington, CT
- 4 days ago
Introduction Do you have a passion for technology and learning? Join the team of engineers charged with prioritizing safety and improving lives through transportation! Current students who will be...
Microsoft operating systems and Microsoft Office. Apple hardware and operating systems. Networking switches and data networks. IP telecommunications systems. Audio Visual Systems....
., server updates, hardware recycling, process automation, etc.) to enhance Firm processes and procedures What you must have Knowledge of Windows operating systems, including Windows server operating...
National Support Specialist - Hospital Patient Monitoring
- Stamford, CT
- 5 days ago
- Stamford, CT
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Stamford , Connecticut As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
Overview Interested in joining our Applications team? Do you enjoy traveling and networking with customers?TA Instruments Applications Organization is comprised of highly skilled, motivated and...
Experienced Desk Top Support Specialist (Full-time 40 hrs.)
- Bridgeport, CT
- 5 days ago
- Bridgeport, CT
- 5 days ago
Job Objective: Assist in providing Mozaic Senior Living with technical support and problem resolution as part of the Information Technology Department. Perform all necessary support functions...
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Connecticut
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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