Help Desk Analyst Jobs in Wallingford, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Hartford, CT (23 miles from Wallingford, CT)
- 5 hours ago
- Hartford, CT (23 miles from Wallingford, CT)
- 5 hours ago
What success looks like in this role: Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity....
Apple Genius - IT Support Technician
- New Haven, CT (11 miles from Wallingford, CT)
- 14 hours ago
- New Haven, CT (11 miles from Wallingford, CT)
- 14 hours ago
Summary** Posted: Mar 4, 2025 Role Number:**114438151** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple...
Epic Certified Willow Inpatient Support Specialist
- Hartford, CT (23 miles from Wallingford, CT)
- 18 hours ago
- Hartford, CT (23 miles from Wallingford, CT)
- 18 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Hartford, CT (23 miles from Wallingford, CT)
- 1 day ago
- Hartford, CT (23 miles from Wallingford, CT)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
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CAD/BIM Support Engineer Trainee
- Newington, CT (16 miles from Wallingford, CT)
- 1 day ago
- Newington, CT (16 miles from Wallingford, CT)
- 1 day ago
State of Connecticut, Department of Administrative Services CAD/BIM Support Engineer Trainee in Newington , Connecticut CAD/BIM Support Engineer Trainee Transportation Engineer Trainee Recruitment...
CAD/BIM Support Engineer Trainee (Transportation Engineer Trainee)
- Newington, CT (16 miles from Wallingford, CT)
- 3 days ago
- Newington, CT (16 miles from Wallingford, CT)
- 3 days ago
CAD/BIM Support Engineer Trainee (Transportation Engineer Trainee) 3.9 3.9 out of 5 stars Newington, CT Do you have a passion for technology and learning? Join the team of engineers charged with...
CAD/BIM Support Engineer Trainee (Transportation Engineer Trainee) - #250304-8741FS-001
- Newington, CT (16 miles from Wallingford, CT)
- 4 days ago
- Newington, CT (16 miles from Wallingford, CT)
- 4 days ago
Introduction Do you have a passion for technology and learning? Join the team of engineers charged with prioritizing safety and improving lives through transportation! Current students who will be...
Senior Technology Support Specialist
- Hartford, CT (23 miles from Wallingford, CT)
- 5 days ago
- Hartford, CT (23 miles from Wallingford, CT)
- 5 days ago
., server updates, hardware recycling, process automation, etc.) to enhance Firm processes and procedures What you must have Knowledge of Windows operating systems, including Windows server operating...
Sales Applications Support Analyst II
- Milford, CT (21 miles from Wallingford, CT)
- 5 days ago
- Milford, CT (21 miles from Wallingford, CT)
- 5 days ago
Overview Interested in joining our Applications team? Do you enjoy traveling and networking with customers?TA Instruments Applications Organization is comprised of highly skilled, motivated and...
- New Haven, CT (11 miles from Wallingford, CT)
- 5 days ago
- New Haven, CT (11 miles from Wallingford, CT)
- 5 days ago
Proactively provide preventative maintenance; keep abreast of current installed operating systems, application software, and computing standards to ensure all versions are up-to-date as recommended...
Desktop & IT Support Technician - 2nd Shift
- Stratford, CT (22 miles from Wallingford, CT)
- 6 days ago
- Stratford, CT (22 miles from Wallingford, CT)
- 6 days ago
Working technical knowledge of current protocols, operating systems, and standards. Hands-on hardware troubleshooting experience....
- West Hartford, CT (20 miles from Wallingford, CT)
- 6 days ago
- West Hartford, CT (20 miles from Wallingford, CT)
- 6 days ago
Company Details Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class...
- Hartford, CT (23 miles from Wallingford, CT)
- 6 days ago
- Hartford, CT (23 miles from Wallingford, CT)
- 6 days ago
Red River Systems Support Engineer II in Hartford , Connecticut Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
- New Haven, CT (11 miles from Wallingford, CT)
- 8 days ago
- New Haven, CT (11 miles from Wallingford, CT)
- 8 days ago
Tests hardware, software, and operating systems. Principal Responsibilities: Manages a client department's complete desktop computing environment....
- Hartford, CT (23 miles from Wallingford, CT)
- 8 days ago
- Hartford, CT (23 miles from Wallingford, CT)
- 8 days ago
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkDemographic Data for Wallingford, CT
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Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Wallingford, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wallingford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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