Help Desk Analyst Jobs in New Haven, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Advanced Technical Support Specialist
- Bridgeport, CT (17 miles from New Haven, CT)
- 1 day ago
- Bridgeport, CT (17 miles from New Haven, CT)
- 1 day ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
IT Support Assistant - Central Office - Volunteer Staff
- Branford, CT (7 miles from New Haven, CT)
- 2 days ago
- Branford, CT (7 miles from New Haven, CT)
- 2 days ago
Competencies: Technical Acumen: Strong understanding of Windows/Mac operating systems, networking basics, and software like Microsoft 365....
- Monroe, CT (15 miles from New Haven, CT)
- 3 days ago
- Monroe, CT (15 miles from New Haven, CT)
- 3 days ago
Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New...
- Bridgeport, CT (17 miles from New Haven, CT)
- 5 days ago
- Bridgeport, CT (17 miles from New Haven, CT)
- 5 days ago
Job Details Job Location : Bridgeport, CT - Bridgeport, CT Salary Range : Undisclosed Description The mission of The University of Bridgeport is to promote academic excellence, personal...
Kforce has a client that is seeking an IT Support Analyst in New Haven, CT. Summary:We are seeking a talented and proactive IT Support Analyst to assist with troubleshooting general computer,...
- Hamden, CT (4 miles from New Haven, CT)
- 9 days ago
- Hamden, CT (4 miles from New Haven, CT)
- 9 days ago
systems and browsers Design and build images for faculty laptop program working closely with other groups within Information Services Manage installed base of computer hardware and software using Active...
Troubleshoot, coordinate and refer problems with other ITS units on issues related to networking, security, hardware, software, operating systems, and applications. 9....
Troubleshoot, coordinate and refer problems with other ITS units on issues related to networking, security, hardware, software, operating systems, and applications. 9....
Desktop & IT Support Technician - 2nd Shift Weekends
- Stratford, CT (11 miles from New Haven, CT)
- 19 days ago
- Stratford, CT (11 miles from New Haven, CT)
- 19 days ago
Working technical knowledge of current protocols, operating systems, and standards. Hands-on hardware troubleshooting experience....
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4....
Sales Applications Support Analyst II
- Milford, CT (9 miles from New Haven, CT)
- 45+ days ago
- Milford, CT (9 miles from New Haven, CT)
- 45+ days ago
Overview Interested in joining our Applications team? Do you enjoy traveling and networking with customers?TA Instruments Applications Organization is comprised of highly skilled, motivated and...
- Westport, CT (24 miles from New Haven, CT)
- 60+ days ago
- Westport, CT (24 miles from New Haven, CT)
- 60+ days ago
The IT Support Technician is the initial support level responsible for internal technical support for computer workstation hardware, operating system, software, network, printing, and Internet access...
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
Assists IT HelpDesk Technician installing and supporting desktop computers and applications, and telephones throughout Town offices and buildings. Unboxing computers Imaging computer disk drives...
- Shelton, CT (10 miles from New Haven, CT)
- 30+ days ago
- Shelton, CT (10 miles from New Haven, CT)
- 30+ days ago
Desktop Support Analyst Job Location\: (Onsite) Shelton, CT Job description\: Capgemini is looking for Technical Support Analyst, who will play a critical role in providing technical assistance to...
Information Technology - Assistant VP of Service Management & Strategy
- Fairfield, CT (20 miles from New Haven, CT)
- 60+ days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 60+ days ago
Information Technology - Assistant VP of Service Management & Strategy 3135 Easton Turnpike, Fairfield, CT 06825, USA Req #479 Friday, February 14, 2025 As the second-largest independent Catholic...
Demographic Data for New Haven, CT
Moving to New Haven, CT? Find some basic demographic data about New Haven, CT below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New Haven, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Haven, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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