Help Desk Analyst Jobs in Englewood, CO
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Advanced Technical Support Specialist
- Denver, CO (9 miles from Englewood, CO)
- 15 hours ago
- Denver, CO (9 miles from Englewood, CO)
- 15 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Senior Endpoint and Virtual Desktop Engineer
- Denver, CO (9 miles from Englewood, CO)
- 15 hours ago
- Denver, CO (9 miles from Englewood, CO)
- 15 hours ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Desktop Support Technician- (United Flea Markets)
- Henderson, CO (17 miles from Englewood, CO)
- 1 day ago
- Henderson, CO (17 miles from Englewood, CO)
- 1 day ago
Desktop Support Technician Full-Time | Wednesday–Sunday | United Flea Markets | Henderson, Co Are you a tech-savvy problem solver with a passion for helping people? United Flea Markets is looking...
IT Field Support Technician Travel Lead - Located in Denver, CO
- Englewood, CO
- 1 day ago
- Englewood, CO
- 1 day ago
Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required....
- Littleton, CO (3 miles from Englewood, CO)
- 1 day ago
- Littleton, CO (3 miles from Englewood, CO)
- 1 day ago
Desktop Support Specialist LONG Building Technologies - 3.2 Littleton, CO Job Details $19.23 - $24.04 an hour 17 hours ago Benefits Profit sharing Paid holidays Disability insurance Health...
- Centennial, CO (12 miles from Englewood, CO)
- 1 day ago
- Centennial, CO (12 miles from Englewood, CO)
- 1 day ago
POSITION SUMMARY: This position is primarily responsible for providing front-line Help Desk support to the NCM internal user community, ensuring the timely resolution of IT-related issues....
- Denver, CO (9 miles from Englewood, CO)
- 1 day ago
- Denver, CO (9 miles from Englewood, CO)
- 1 day ago
Systems including M365 Support Strong Customer Service techniques in an IT environment ITIL framework IT Service Management Software (i.e., ServiceNow) Proficient in IT procurement processes and procedures...
Technical Support Agent - Night Denver, CO (On-Site)
- Denver, CO (9 miles from Englewood, CO)
- 2 days ago
- Denver, CO (9 miles from Englewood, CO)
- 2 days ago
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services all powered by its expansive,...
The Desktop Engineer is responsible for troubleshooting and resolving complex end-user computing issues, managing ticket fulfillment and resolution processes, and implementing automation solutions...
IT Field Support Technician Travel Lead
- Denver, CO (9 miles from Englewood, CO)
- 2 days ago
- Denver, CO (9 miles from Englewood, CO)
- 2 days ago
Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required....
IT Service Desk Analyst I - Hybrid
- Westminster, CO (12 miles from Englewood, CO)
- 2 days ago
- Westminster, CO (12 miles from Englewood, CO)
- 2 days ago
Responsibilities: Provide Tier 1 frontline client support and desktop assistance for field and corporate offices of Bright Horizons Family Solutions Install operating systems and software; patch systems...
- Denver, CO (9 miles from Englewood, CO)
- 3 days ago
- Denver, CO (9 miles from Englewood, CO)
- 3 days ago
Basic knowledge of servers, networking hardware, and operating systems. Familiar with IT Service Management systems (Freshservice, Jira, etc.). Proficient in Google Sheets or Excel....
Remote Technical Support Engineer
- Denver, CO (9 miles from Englewood, CO)
- 3 days ago
- Denver, CO (9 miles from Englewood, CO)
- 3 days ago
About the company: Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living...
The Tech Services Engineer is responsible for troubleshooting and resolving complex end-user computing issues, managing ticket fulfillment and resolution processes, and implementing automation...
- Denver, CO (9 miles from Englewood, CO)
- 3 days ago
- Denver, CO (9 miles from Englewood, CO)
- 3 days ago
Job Type Full-time Description Hi, were Actabl. Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our...
Demographic Data for Englewood, CO
Moving to Englewood, CO? Find some basic demographic data about Englewood, CO below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Englewood, CO
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Englewood, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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