Help Desk Analyst Jobs in Colorado Springs, CO
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Tech - TS/SCI w. CI Polygraph
- Colorado Springs, CO
- 30+ days ago
- Colorado Springs, CO
- 30+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Help Desk Technician - MIDS - TS/SCI W/ POLY
- Colorado Springs, CO
- 30+ days ago
- Colorado Springs, CO
- 30+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Help Desk Technician - Day Shift - TS/SCI
- Colorado Springs, CO
- 30+ days ago
- Colorado Springs, CO
- 30+ days ago
Desk Support, Technical Support, Troubleshooting Certifications: Security+, CE - CompTIA Security+ CE Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Help...
Help Desk Tech - Mid Shifts - TS/SCI w. CI Polygraph
- Colorado Springs, CO
- 45+ days ago
- Colorado Springs, CO
- 45+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Help Desk Technician - TS/SCI with CI Polygraph
- Colorado Springs, CO
- 45+ days ago
- Colorado Springs, CO
- 45+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Help Desk Tech - Day Shifts - TS/SCI w. CI Polygraph
- Colorado Springs, CO
- 60+ days ago
- Colorado Springs, CO
- 60+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Help Desk Technician - DAYS - TS/SCI W/ POLY
- Colorado Springs, CO
- 60+ days ago
- Colorado Springs, CO
- 60+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Help Desk Technician- SWINGS - TS/SCI w/ POLY
- Colorado Springs, CO
- 90+ days ago
- Colorado Springs, CO
- 90+ days ago
Desk Support, Troubleshooting Certifications: Security+, CE - CompTIA-Security+ CE Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician - SWINGS...
Insight Global Top Secret Helpdesk System Admin in Colorado Springs , Colorado Job Description A federal client of Insight Global is seeking a System Administrator to sit onsite in Colorado...
- Fort Carson, CO (13 miles from Colorado Springs, CO)
- 2 days ago
- Fort Carson, CO (13 miles from Colorado Springs, CO)
- 2 days ago
Minimum of 3 years Help Desk support experience. Must possess one or more of the following: GSEC, Security +CE, SSCP and/or CCNA-Security....
Help Desk Specialist McCall Communications Consulting Yesterday Secret Early Career (2+ yrs experience) $52,000 No Traveling IT - Support Peterson AFB, CO (ON-SITE/OFFICE) Help Desk Specialist....
Principal Systems Administrator - Helpdesk System Administrator NEW
- Colorado Springs, CO
- 2 days ago
- Colorado Springs, CO
- 2 days ago
Principal Systems Administrator - Helpdesk System Administrator Northrop Grumman Today Top Secret Unspecified Unspecified IT - Hardware Schriever AFB, CO (ON-SITE/OFFICE) Requisition ID: R10187575...
Engineer Support Engineer Colorado Springs, CO Support Engineer, Colorado Springs, CO FIELD SUPPORT ENGINEER BCforward Colorado Springs, CO (Onsite) Contractor Job Details Field Support Engineer...
Help Desk Support Service Specialist Senior
- Colorado Springs, CO
- 4 days ago
- Colorado Springs, CO
- 4 days ago
Help Desk Support Service Specialist Senior Work Location: Fort Carson, Colorado Springs, CO Salary Range: $50,000-$60,000 Job Summary KaiHonua, LLC has an immediate opening for a Help Desk Support...
2nd Shift Mental Health Client Support Specialists
- Colorado Springs, CO
- 5 days ago
- Colorado Springs, CO
- 5 days ago
Front Range Staffing is seeking 2nd Shift Mental Health Client Support Specialists with 1+ years' experience. Pay starts at: $19 to $20.50 per hour. Hours are 10am to 9pm, 4 days a week. An ideal...
Demographic Data for Colorado Springs, CO
Moving to Colorado Springs, CO? Find some basic demographic data about Colorado Springs, CO below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Colorado Springs, CO
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Colorado Springs, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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