Help Desk Analyst Jobs in Brighton, CO
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Centennial, CO (22 miles from Brighton, CO)
- 9 hours ago
- Centennial, CO (22 miles from Brighton, CO)
- 9 hours ago
POSITION SUMMARY: This position is primarily responsible for providing front-line Help Desk support to the NCM internal user community, ensuring the timely resolution of IT-related issues....
- Boulder, CO (22 miles from Brighton, CO)
- 11 hours ago
- Boulder, CO (22 miles from Brighton, CO)
- 11 hours ago
Familiarity with operating systems (Windows, macOS, Linux). Experience with networking protocols and technologies. Knowledge of security principles and best practices....
- Denver, CO (16 miles from Brighton, CO)
- 16 hours ago
- Denver, CO (16 miles from Brighton, CO)
- 16 hours ago
Systems including M365 Support Strong Customer Service techniques in an IT environment ITIL framework IT Service Management Software (i.e., ServiceNow) Proficient in IT procurement processes and procedures...
Technical Support Agent - Night Denver, CO (On-Site)
- Denver, CO (16 miles from Brighton, CO)
- 23 hours ago
- Denver, CO (16 miles from Brighton, CO)
- 23 hours ago
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services all powered by its expansive,...
- Greenwood Village, CO (23 miles from Brighton, CO)
- 1 day ago
- Greenwood Village, CO (23 miles from Brighton, CO)
- 1 day ago
The Desktop Engineer is responsible for troubleshooting and resolving complex end-user computing issues, managing ticket fulfillment and resolution processes, and implementing automation solutions...
IT Field Support Technician Travel Lead
- Denver, CO (16 miles from Brighton, CO)
- 1 day ago
- Denver, CO (16 miles from Brighton, CO)
- 1 day ago
Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required....
IT Service Desk Analyst I - Hybrid
- Westminster, CO (15 miles from Brighton, CO)
- 1 day ago
- Westminster, CO (15 miles from Brighton, CO)
- 1 day ago
Responsibilities: Provide Tier 1 frontline client support and desktop assistance for field and corporate offices of Bright Horizons Family Solutions Install operating systems and software; patch systems...
- Denver, CO (16 miles from Brighton, CO)
- 1 day ago
- Denver, CO (16 miles from Brighton, CO)
- 1 day ago
Basic knowledge of servers, networking hardware, and operating systems. Familiar with IT Service Management systems (Freshservice, Jira, etc.). Proficient in Google Sheets or Excel....
Remote Technical Support Engineer
- Denver, CO (16 miles from Brighton, CO)
- 2 days ago
- Denver, CO (16 miles from Brighton, CO)
- 2 days ago
About the company: Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living...
- Greenwood Village, CO (23 miles from Brighton, CO)
- 2 days ago
- Greenwood Village, CO (23 miles from Brighton, CO)
- 2 days ago
The Tech Services Engineer is responsible for troubleshooting and resolving complex end-user computing issues, managing ticket fulfillment and resolution processes, and implementing automation...
- Denver, CO (16 miles from Brighton, CO)
- 2 days ago
- Denver, CO (16 miles from Brighton, CO)
- 2 days ago
Job Type Full-time Description Hi, were Actabl. Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our...
Operations Support Engineer NEW
- Longmont, CO (22 miles from Brighton, CO)
- 2 days ago
- Longmont, CO (22 miles from Brighton, CO)
- 2 days ago
Operations Support Engineer Maxar Technologies Holdings Inc Today Secret Unspecified Unspecified Engineering - Mechanical Longmont, CO (ON-SITE/OFFICE) Please review the job details below. Maxar...
Job Description - Technical Support Engineer (Service Desk Engineer) - After Hours
- Greenwood Village, CO (23 miles from Brighton, CO)
- 2 days ago
- Greenwood Village, CO (23 miles from Brighton, CO)
- 2 days ago
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly...
- Sheridan, CO (23 miles from Brighton, CO)
- 2 days ago
- Sheridan, CO (23 miles from Brighton, CO)
- 2 days ago
Experience with desktop operating systems including Windows XP, Ubuntu Linux, and Mac OS X Extensive application support experience. Working knowledge of a range of diagnostic utilities....
Customer Technical Support Representative
- Denver, CO (16 miles from Brighton, CO)
- 2 days ago
- Denver, CO (16 miles from Brighton, CO)
- 2 days ago
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
Demographic Data for Brighton, CO
Moving to Brighton, CO? Find some basic demographic data about Brighton, CO below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Brighton, CO
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Brighton, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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