Help Desk Analyst Jobs in Sunnyvale, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Engineer 4 Location: Sunnyvale, CA Do you ever use your smart phone, or cable TV, or WiFi, or NetFlix account, and wonder how the giants of telecom- Comcast, Verizon, AT&T,...
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 1 day ago
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 1 day ago
The Senior IT Support Engineer at Lunar Energy will be instrumental in delivering exceptional support to our in-office and remote end users, leading new employee IT onboarding, managing the...
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 2 days ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 2 days ago
About the Company - Our Investment Banking Client is looking for an experienced Desktop Support Analyst to join their team on a full-time basis. You'll be responsible for supporting 2 offices...
- San Jose, CA (7 miles from Sunnyvale, CA)
- 2 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 2 days ago
Systems, Office Suite, etc....
- Los Gatos, CA (11 miles from Sunnyvale, CA)
- 2 days ago
- Los Gatos, CA (11 miles from Sunnyvale, CA)
- 2 days ago
Job Details Job Location : Los Gatos Clinic - Los Gatos, CA Salary Range : Undisclosed Description We are looking for a Full-Time IT Help Desk Technician to join our IT team! This is the perfect...
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 2 days ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 2 days ago
Job Description: Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software...
Desktop Support Technician, IT Operations
- Fremont, CA (12 miles from Sunnyvale, CA)
- 2 days ago
- Fremont, CA (12 miles from Sunnyvale, CA)
- 2 days ago
systems Requirements Minimum of 4 years of experience with desktop support experience Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred Degree in Information...
Desktop Support Technician, IT Operations
- Fremont, CA (12 miles from Sunnyvale, CA)
- 3 days ago
- Fremont, CA (12 miles from Sunnyvale, CA)
- 3 days ago
systems Minimum of 4 years of experience with desktop support experience Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred Degree in Information Technology...
Hardware Support Technician II
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 3 days ago
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 3 days ago
What this Job Entails: The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics...
- Hayward, CA (19 miles from Sunnyvale, CA)
- 3 days ago
- Hayward, CA (19 miles from Sunnyvale, CA)
- 3 days ago
A local East Bay Client is looking to hire a detail-oriented and motivated Technician to join their team. This role is critical in ensuring the quality and functionality of IT hardware while...
Senior Technical Support Engineer
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 4 days ago
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 4 days ago
Partner Technical Support is responsible for helping API connected partners optimize customer experiences by ensuring successful bank feed connections to Intuit products. Partner Technical Support...
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 4 days ago
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 4 days ago
The Team Our IT Department manages support, projects, and initiatives for technology at Upstart. One of the functions of the IT department is the end user services team that consists of Support...
Accounts Payable Helpdesk Analyst
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 4 days ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 4 days ago
One of Insight Global's clients is looking for an AP Help Desk Analyst to join their CS team....
- Foster City, CA (17 miles from Sunnyvale, CA)
- 5 days ago
- Foster City, CA (17 miles from Sunnyvale, CA)
- 5 days ago
Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners. Outstanding troubleshooting and analytical skills....
Sr. Technical Support Engineer
- San Jose, CA (7 miles from Sunnyvale, CA)
- 5 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 5 days ago
systems - Linux, VMware, and Windows Server environments Knowledge of x86 architecture Hardware knowledge of motherboard design, networking types with the types of cabling, network switches, and storage...
Demographic Data for Sunnyvale, CA
Moving to Sunnyvale, CA? Find some basic demographic data about Sunnyvale, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Sunnyvale, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Sunnyvale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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