Help Desk Analyst Jobs in Santa Ana, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support/Desktop Support Analyst (Within 10 to 15 Miles from Ontario, CA)
- Ontario, CA (24 miles from Santa Ana, CA)
- 12 hours ago
- Ontario, CA (24 miles from Santa Ana, CA)
- 12 hours ago
Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration...
- Garden Grove, CA (5 miles from Santa Ana, CA)
- 1 day ago
- Garden Grove, CA (5 miles from Santa Ana, CA)
- 1 day ago
Founded in 1949, Southland Industries is one of the nation's largest mechanical, electrical, and plumbing (MEP) systems engineering and construction companies. Southland IT is looking to hire four...
Intern - Information Technology - Help Desk Support
- Irvine, CA (6 miles from Santa Ana, CA)
- 1 day ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 1 day ago
Desk Support: The IT Intern will learn how provide technical support to Boot Barn end-users with their hardware and software needs....
Business Networking L1 Support Specialist
- Irvine, CA (6 miles from Santa Ana, CA)
- 1 day ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 1 day ago
TP-Link Systems is currently seeking a Business Networking L1 Support Specialist. TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and...
Business Networking Support Engineer Tier 2
- Irvine, CA (6 miles from Santa Ana, CA)
- 1 day ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 1 day ago
TP-Link Systems Inc. is currently seeking a Business Networking Support Engineer Tier 2. TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products...
Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally...
Help Desk Technician (SAUSD Internal Classified Employees Only)
- Santa Ana, CA
- 2 days ago
- Santa Ana, CA
- 2 days ago
Two years or more of recent, progressively responsible computer operations experience using a variety of computer software and operating systems in a network environment....
Field Desktop Support Technician
- Orange, CA (2 miles from Santa Ana, CA)
- 3 days ago
- Orange, CA (2 miles from Santa Ana, CA)
- 3 days ago
This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems....
- Corona, CA (18 miles from Santa Ana, CA)
- 3 days ago
- Corona, CA (18 miles from Santa Ana, CA)
- 3 days ago
Overview Our corporate headquarters is located in beautiful Corona, California, where our employees enjoy the best the southland has to offer. Bordering Orange County, the Inland Empire Corporate...
- Aliso Viejo, CA (13 miles from Santa Ana, CA)
- 4 days ago
- Aliso Viejo, CA (13 miles from Santa Ana, CA)
- 4 days ago
An employer in the Aliso Viejo area is seeking a Help Desk Specialist. This individual will be working on site, 40 hrs/week. The company is looking for someone with 2+ years in a Help Desk role...
Desktop Support Technician Coordinator / IT Project Coodinator
- Orange, CA (2 miles from Santa Ana, CA)
- 4 days ago
- Orange, CA (2 miles from Santa Ana, CA)
- 4 days ago
Insight Global is looking for a Desktop Support Technician / Project Coordinator for a large healthcare company in Orange, CA. The Desktop Support Technician Supervisor / Project Coordinator is...
IT Helpdesk / Desktop Support Technician
- Orange, CA (2 miles from Santa Ana, CA)
- 4 days ago
- Orange, CA (2 miles from Santa Ana, CA)
- 4 days ago
Insight Global is looking for a Desktop Support Technician for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer equipment and...
- Irvine, CA (6 miles from Santa Ana, CA)
- 4 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 4 days ago
Insight Global is looking for a Desktop Support Technician for a large company in Irvine, CA. You will be working Monday - Friday 8-5 PM. You should have strong Field Technician experience as you...
- Seal Beach, CA (12 miles from Santa Ana, CA)
- 4 days ago
- Seal Beach, CA (12 miles from Santa Ana, CA)
- 4 days ago
Insight Global is seeking a highly skilled Help Desk Analyst to join our team in supporting a prominent aerospace client in Southern California....
Technical Support Engineer 3 - 2nd Shift
- Anaheim, CA (9 miles from Santa Ana, CA)
- 4 days ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 4 days ago
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the...
Demographic Data for Santa Ana, CA
Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Santa Ana, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Santa Ana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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