Help Desk Analyst Jobs in San Mateo, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 14 hours ago
- Walnut Creek, CA (24 miles from San Mateo, CA)
- 14 hours ago
Desktop Engineer About the group: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically...
Advanced Technical Support Specialist
- San Francisco, CA (15 miles from San Mateo, CA)
- 15 hours ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 15 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Technical Support Engineer 4 - SV1013187
- Sunnyvale, CA (20 miles from San Mateo, CA)
- 18 hours ago
- Sunnyvale, CA (20 miles from San Mateo, CA)
- 18 hours ago
Technical Support Engineer 4 Location: Sunnyvale, CA Do you ever use your smart phone, or cable TV, or WiFi, or NetFlix account, and wonder how the giants of telecom- Comcast, Verizon, AT&T,...
- Mountain View, CA (18 miles from San Mateo, CA)
- 18 hours ago
- Mountain View, CA (18 miles from San Mateo, CA)
- 18 hours ago
The Senior IT Support Engineer at Lunar Energy will be instrumental in delivering exceptional support to our in-office and remote end users, leading new employee IT onboarding, managing the...
- San Francisco, CA (15 miles from San Mateo, CA)
- 18 hours ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 18 hours ago
Who We Are Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too. At Roboflow, we're building...
Manager, Revenue Technical Support - Technical Operations Manager - Ad Ops (Walmart Connect)
- San Bruno, CA (7 miles from San Mateo, CA)
- 1 day ago
- San Bruno, CA (7 miles from San Mateo, CA)
- 1 day ago
Position Summary... What you'll do... Walmart Connect (the digital ad sales arm for Walmart) is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand...
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 1 day ago
Description Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without...
- San Francisco, CA (15 miles from San Mateo, CA)
- 2 days ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 2 days ago
Job Title: AV Support Technician Location: San Francisco, CA Duration: 7 Months+ Job Description: Manage, maintain, and troubleshoot AV infrastructure in our New York office and across remote...
Desktop Support Technician, IT Operations
- Fremont, CA (18 miles from San Mateo, CA)
- 2 days ago
- Fremont, CA (18 miles from San Mateo, CA)
- 2 days ago
systems Requirements Minimum of 4 years of experience with desktop support experience Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred Degree in Information...
Desktop Support Technician, IT Operations
- Fremont, CA (18 miles from San Mateo, CA)
- 2 days ago
- Fremont, CA (18 miles from San Mateo, CA)
- 2 days ago
systems Minimum of 4 years of experience with desktop support experience Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred Degree in Information Technology...
Senior Customer Support Engineer
- Oakland, CA (15 miles from San Mateo, CA)
- 2 days ago
- Oakland, CA (15 miles from San Mateo, CA)
- 2 days ago
Proficient in Unix and Linux operating systems. Excellent analytical, problem-solving, and interpersonal skills. A positive, results-driven mindset that contributes to successful outcomes....
Hardware Support Technician II
- Mountain View, CA (18 miles from San Mateo, CA)
- 2 days ago
- Mountain View, CA (18 miles from San Mateo, CA)
- 2 days ago
What this Job Entails: The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics...
- Hayward, CA (14 miles from San Mateo, CA)
- 3 days ago
- Hayward, CA (14 miles from San Mateo, CA)
- 3 days ago
A local East Bay Client is looking to hire a detail-oriented and motivated Technician to join their team. This role is critical in ensuring the quality and functionality of IT hardware while...
- San Francisco, CA (15 miles from San Mateo, CA)
- 3 days ago
- San Francisco, CA (15 miles from San Mateo, CA)
- 3 days ago
About the Company - Our Investment Banking Client is looking for an experienced Desktop Support Analyst to join their team on a full-time basis. You'll be responsible for supporting 2 offices...
Senior Technical Support Engineer
- Mountain View, CA (18 miles from San Mateo, CA)
- 3 days ago
- Mountain View, CA (18 miles from San Mateo, CA)
- 3 days ago
Partner Technical Support is responsible for helping API connected partners optimize customer experiences by ensuring successful bank feed connections to Intuit products. Partner Technical Support...
Demographic Data for San Mateo, CA
Moving to San Mateo, CA? Find some basic demographic data about San Mateo, CA below.
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Salary for Help Desk Analyst Jobs in San Mateo, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in San Mateo, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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