Help Desk Analyst Jobs in San Bernardino, CA

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 28 Jobs

IT Support Services Analyst

  • Riverside, CA (9 miles from San Bernardino, CA)
  • 5 hours ago
  • Riverside, CA (9 miles from San Bernardino, CA)
  • 5 hours ago

Must be available and responsive 24/7 for emergency support. 5yrs - Demonstrable experience with Windows Server setup and administration, Windows Client operating system and Microsoft client applications...

Grants Development and Management Technical Support Specialist

  • San Bernardino, CA
  • 1 day ago
  • San Bernardino, CA
  • 1 day ago

Grants Development and Management Technical Support Specialist Job Description / Essential Elements: Grants Development and Management Technical Support Specialist Chaffey College Salary:...

Technology Support Specialist I

  • San Bernardino, CA
  • 5 days ago
  • San Bernardino, CA
  • 5 days ago

Please note that the full salary range for the position can be found here: PDF reader) The salary listed on posting is reflective of anticipated starting salary. Class specifications are intended...

IT Operations Analyst I

  • San Bernardino, CA
  • 5 days ago
  • San Bernardino, CA
  • 5 days ago

Gopuff is seeking an IT Analyst to support our platform as we provide a world delivery service. Your primary responsibility will be to support our team's use of technology and services. This role...

Computer Support Specialist

  • San Bernardino, CA
  • 5 days ago
  • San Bernardino, CA
  • 5 days ago

Comments and Other Information To review the job description, please use the following link.

PC Technician

  • Ontario, CA (17 miles from San Bernardino, CA)
  • 6 days ago
  • Ontario, CA (17 miles from San Bernardino, CA)
  • 6 days ago

Purpose of Job: The Technical Specialist will be responsible for overseeing all aspects of quality management and technical service functions. They will validate components, configure builds and...

Bilingual Desktop Support Technician

  • Mira Loma, CA (15 miles from San Bernardino, CA)
  • 6 days ago
  • Mira Loma, CA (15 miles from San Bernardino, CA)
  • 6 days ago

Knowledge of desktop operating systems: Windows 10, Windows 11 Demonstrated understanding of computer hardware, operating system functions and components and peripheral equipment....

Computer Support Specialist

  • San Bernardino, CA
  • 7 days ago
  • San Bernardino, CA
  • 7 days ago

ESSENTIAL JOB FUNCTIONS: Duties may include, but are not limited to, the following: Installs, maintains, and updates a variety of client operating systems and devices Provides support to district users...

Technical Support Specialist II

  • Rancho Cucamonga, CA (16 miles from San Bernardino, CA)
  • 8 days ago
  • Rancho Cucamonga, CA (16 miles from San Bernardino, CA)
  • 8 days ago

Install and troubleshoot a variety of personal computer software on multiple operating systems and image workstations....

Seasonal IT Helpdesk

  • Corona, CA (22 miles from San Bernardino, CA)
  • 8 days ago
  • Corona, CA (22 miles from San Bernardino, CA)
  • 8 days ago

Job Details Job Location : Glen Ivy Hot Springs Spa - Corona, CA Position Type : Seasonal Salary Range : $19.00 Hourly Job Category : Information Technology Description About Glen Ivy: We pride...

Senior Desktop Support Technician

  • Riverside, CA (9 miles from San Bernardino, CA)
  • 12 days ago
  • Riverside, CA (9 miles from San Bernardino, CA)
  • 12 days ago

Senior Desktop Support Technician Job ID: Location: Main Campus - UCR Schedule: 8AM - 5PM Category: Information Technology Salary: $73,733 - $126,936 Full/Part Time: Full-time(100%) Organization:...

Senior Technology Support Specialist

  • Redlands, CA (10 miles from San Bernardino, CA)
  • 13 days ago
  • Redlands, CA (10 miles from San Bernardino, CA)
  • 13 days ago

Knowledge and Skills: Advanced knowledge of computer hardware and software, operating systems (Windows, macOS), networking principles, and cybersecurity best practices....

Senior Cloud Support Engineer - Security

  • Ontario, CA (20 miles from San Bernardino, CA)
  • 14 days ago
  • Ontario, CA (20 miles from San Bernardino, CA)
  • 14 days ago

We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems...

Senior Cloud Support Engineer - SQL

  • Ontario, CA (20 miles from San Bernardino, CA)
  • 14 days ago
  • Ontario, CA (20 miles from San Bernardino, CA)
  • 14 days ago

Troubleshooting skills on a variety of operating systems (Windows, Mac, *Nix) Good understanding of the technical fundamentals of the internet....

Administrative and Technical Support Specialist

  • March Air Reserve Base, CA (15 miles from San Bernardino, CA)
  • 19 days ago
  • March Air Reserve Base, CA (15 miles from San Bernardino, CA)
  • 19 days ago

Amentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and...

Demographic Data for San Bernardino, CA

Moving to San Bernardino, CA? Find some basic demographic data about San Bernardino, CA below.


Local
National
258,420
3,326
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

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Salary for Help Desk Analyst Jobs in San Bernardino, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in San Bernardino, CA offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in San Bernardino, CA
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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