Help Desk Analyst Jobs in Sacramento, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
and Duties Under general supervision of the Administrator I, the incumbent acts as the technical analyst for the multifunctional outgoing mailing systems. Responsible for the integrity and...
Student Assistant - Information Technology (IT) Desktop Support
- Sacramento, CA
- 3 days ago
- Sacramento, CA
- 3 days ago
The Public Employment Relations Board (PERB) is seeking a driven and tech-savvy student to join our IT team as a Desktop Support Student Assistant. This position is perfect for a student who is...
Assist users in operating systems, application programs, utilities, and hardware operations. Image, install and move IT-related equipment....
Information Technology Systems Support Specialist
- Sacramento, CA
- 5 days ago
- Sacramento, CA
- 5 days ago
Assist users in operating systems, application programs, utilities, and hardware operations. Image, install and move IT-related equipment....
Detail-oriented Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems High level of quality and accountability for work product Ability to clear the required background check....
Remote Work- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 8 days ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 8 days ago
At Life-Assist weshow up every day, so we can Help Heroes Save Lives. Every decision we make and every action wetake ensures that first responders can do their jobs as easily and effectivelyas...
Help Desk Triage Over 5 Years experience in Help Desk Triage. Good experience in Develop and implement strategic plans for the help desk triage process. Good experience in Help Desk...
- Davis, CA (17 miles from Sacramento, CA)
- 10 days ago
- Davis, CA (17 miles from Sacramento, CA)
- 10 days ago
Insight Global's client within the agricultural industry is seeking a Tier III Helpdesk. This will be project-based work vs. ticketing. 70% tickets 30% project. There are about 50 end users that...
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
We are seeking a skilled and dynamic Senior DevOps Engineer to join our team. In this role, you will be responsible for managing and optimizing our AWS infrastructure including Identity and Access...
Remote Work- West Sacramento, CA (2 miles from Sacramento, CA)
- 16 days ago
- West Sacramento, CA (2 miles from Sacramento, CA)
- 16 days ago
Company DescriptionTOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting,...
- West Sacramento, CA (2 miles from Sacramento, CA)
- 16 days ago
- West Sacramento, CA (2 miles from Sacramento, CA)
- 16 days ago
Company Description TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting,...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If...
Demographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Sacramento, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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