Help Desk Analyst Jobs in Oakland, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
End User Support Specialist/Engineer
- Fremont, CA (19 miles from Oakland, CA)
- 8 hours ago
- Fremont, CA (19 miles from Oakland, CA)
- 8 hours ago
Hi Hope you are doing good. Role: End User Support Specialist/Engineer Location: Milpitas, CA/Fermont, CA Job Mission The mission of the Lead End User Support Specialist/Engineer is to provide...
- Newark, CA (19 miles from Oakland, CA)
- 12 hours ago
- Newark, CA (19 miles from Oakland, CA)
- 12 hours ago
Required Knowledge, Skills and Abilities Strong experience troubleshooting, repairing, and supporting the following:oWindows 7, Windows 8, and Mac operating systems, as well as common end user computing...
IT Support Associate II, One Medical IT Support
- Larkspur, CA (20 miles from Oakland, CA)
- 12 hours ago
- Larkspur, CA (20 miles from Oakland, CA)
- 12 hours ago
Basic Qualifications 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience High school or equivalent Experience troubleshooting integrated and interdependent computer...
Service Desk Specialist /L1 Analyst
- San Francisco, CA (11 miles from Oakland, CA)
- 1 day ago
- San Francisco, CA (11 miles from Oakland, CA)
- 1 day ago
Title: L1 Analyst Type (Contract, C2H, Perm): 3-month contract (possibility for extension) Location: San Francisco, CA 94105- 5 days/week - a bit of flexibility here Start Date: ASAP Compensation:...
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- Concord, CA (16 miles from Oakland, CA)
- 1 day ago
- Concord, CA (16 miles from Oakland, CA)
- 1 day ago
The ideal candidate will have 5-10 years of hands-on experience with Microsoft technologies, including Windows operating systems, Microsoft 365, SharePoint, and Teams....
- Walnut Creek, CA (10 miles from Oakland, CA)
- 1 day ago
- Walnut Creek, CA (10 miles from Oakland, CA)
- 1 day ago
Licensed Client Support Role Location: [San Francisco or Walnut Creek] Salary: Commensurate with experience, approximately $60,000 per year plus potential bonuses About Us: Financial Planning Firm...
- Alameda, CA (3 miles from Oakland, CA)
- 1 day ago
- Alameda, CA (3 miles from Oakland, CA)
- 1 day ago
Lab Technician Duration: 6-month contract, Possible extension Location: 5 days a week onsite (1 De Haro, San Francisco) - "Dog Patch" area Pay Rate: $25-32 /hr Samsara is seeking a highly...
Technical Support Engineer (TSE 5)
- Palo Alto, CA (23 miles from Oakland, CA)
- 1 day ago
- Palo Alto, CA (23 miles from Oakland, CA)
- 1 day ago
Broadcom Technical Support Engineer (TSE 5) in Palo Alto , California Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click...
Unix Infrastructure Support Specialist
- Pleasanton, CA (21 miles from Oakland, CA)
- 1 day ago
- Pleasanton, CA (21 miles from Oakland, CA)
- 1 day ago
Unix Infrastructure Support Specialist Required Qualifications: Experience: 5+ years of experience in Unix/Linux administration (RedHat, CentOS, Ubuntu, etc.). Proven experience in Citrix Virtual...
- San Carlos, CA (19 miles from Oakland, CA)
- 2 days ago
- San Carlos, CA (19 miles from Oakland, CA)
- 2 days ago
Company Profile: On-site support Remote help desk support VAR (partner for all major product lines) Carrier services (hosted VoIP, private line, Internet) Private hosting Cloud services including backup...
- San Francisco, CA (11 miles from Oakland, CA)
- 3 days ago
- San Francisco, CA (11 miles from Oakland, CA)
- 3 days ago
Support lab operations by executing various engineering requests tickets across Firmware applications Conduct in-cab vehicle drive testing. This role requires a valid driver license Perform lab...
- South San Francisco, CA (13 miles from Oakland, CA)
- 3 days ago
- South San Francisco, CA (13 miles from Oakland, CA)
- 3 days ago
Familiarity with operating systems (Windows, macOS, Linux) and common office applications. Ability to work entire shift and adhere to metrics and SLAs....
Desktop Support Technician, IT Operations
- Palo Alto, CA (23 miles from Oakland, CA)
- 3 days ago
- Palo Alto, CA (23 miles from Oakland, CA)
- 3 days ago
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines...
- San Francisco, CA (11 miles from Oakland, CA)
- 3 days ago
- San Francisco, CA (11 miles from Oakland, CA)
- 3 days ago
Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies...
Remote WorkCandidates for a systems analyst I position must have excellent analytical and problem-solving skills as well as be an effective communicator. Must demonstrate experience with hardware and...
Demographic Data for Oakland, CA
Moving to Oakland, CA? Find some basic demographic data about Oakland, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Oakland, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Oakland, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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