Help Desk Analyst Jobs in Little Rock, AR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Position Number: 2208-2435 County: Pulaski Posting End Date: April 21, 2025 Arkansas School for the Deaf Join the Arkansas Department of Education where each student is recognized as an...
- Little Rock, AR (7 miles from Little Rock, AR)
- 2 days ago
- Little Rock, AR (7 miles from Little Rock, AR)
- 2 days ago
Position Number: 22076433 County: Pulaski Posting End Date: 04/21/2025 Anticipated Starting Salary: 51761 The Department of Public Safetys mission is to enhance the safety and security of all...
IT Designated Site Desktop Support Technician
- Maumelle, AR (10 miles from Little Rock, AR)
- 3 days ago
- Maumelle, AR (10 miles from Little Rock, AR)
- 3 days ago
IT Designated Site Desktop Support Technician Job Category: Information Technology Requisition Number: ITDES001948 ing Details ed: March 4, 2025 Full-Time Locations Showing 1 location Methodist...
Technical Support Specialist - PBMAD022825_3-4658
- Little Rock, AR
- 4 days ago
- Little Rock, AR
- 4 days ago
Beacon Hill Staffing Group, LLC Technical Support Specialist - PBMAD022825_3-4658 in Little Rock , Arkansas This job was posted by : For more information, please see: Position: Technical Support...
Remote Worksystems, and McAfee)....
Red River Systems Support Engineer II in Little Rock , Arkansas Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Position Number: 22080149 County: Pulaski Posting End Date: 3/18/2025 Anticipated Starting Salary: $46,391 DFA - OIS The mission of the Department of Finance and Administration is to provide...
systems, and McAfee)....
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkOperations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote Reference ID: JN -...48 Date Posted: 02/20/2025 Shortcut: Description...
Remote WorkWilson Language Training Customer Support Specialist in Little Rock , Arkansas Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed...
Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs Troubleshoots printer, computer, and...
Technical Support Technician II (TECHN012432)
- Conway, AR (22 miles from Little Rock, AR)
- 23 days ago
- Conway, AR (22 miles from Little Rock, AR)
- 23 days ago
systems\ - Knowledge of various software applications and basic hardware for PC\ - Knowledge of Int...
EDB Senior Support Engineer ll in Little Rock , Arkansas A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote Work- Mayflower, AR (19 miles from Little Rock, AR)
- 30+ days ago
- Mayflower, AR (19 miles from Little Rock, AR)
- 30+ days ago
Technology Assistant Mayflower School District Central Office - Mayflower, Arkansas This job is also posted in Arkansas Jobs In Ed, and Mayflower School District Job Details Job ID:4958394...
Demographic Data for Little Rock, AR
Moving to Little Rock, AR? Find some basic demographic data about Little Rock, AR below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Little Rock, AR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Little Rock, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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