Help Desk Analyst Jobs in Gentry, AR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
National Support Specialist - Hospital Patient Monitoring
- Rogers, AR (24 miles from Gentry, AR)
- 5 days ago
- Rogers, AR (24 miles from Gentry, AR)
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Rogers , Arkansas As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
- Kansas, OK (20 miles from Gentry, AR)
- 8 days ago
- Kansas, OK (20 miles from Gentry, AR)
- 8 days ago
Position : IT Support Analyst Location : Kansas Client : State Of Kansas Work Arrangement : Onsite Job Responsibilities: Provide day-to-day technical support to employees for a range of hardware...
- Rogers, AR (24 miles from Gentry, AR)
- 28 days ago
- Rogers, AR (24 miles from Gentry, AR)
- 28 days ago
Desktop Support (AR) Job details Posted 12 February 2025 Location Rogers, AR Job type Permanent Reference 953574 Job description Deskside Technician - End User Computing Rogers, AR - 72758...
- Bentonville, AR (12 miles from Gentry, AR)
- 30+ days ago
- Bentonville, AR (12 miles from Gentry, AR)
- 30+ days ago
Insight Global Support Engineer - INTL LATAM in Bentonville , Arkansas Job Description A large global retailer is seeking a Support Engineer with extensive experience in DevOps, SRE, or Production...
Computer Technician Gentry School District Gentry Public Schools - Gentry, Arkansas This job is also posted in Arkansas Jobs In Ed, and Gentry Public School District Job Details Job ID:4553260...
Demographic Data for Gentry, AR
Moving to Gentry, AR? Find some basic demographic data about Gentry, AR below.
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Salary for Help Desk Analyst Jobs in Gentry, AR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Gentry, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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