Help Desk Analyst Jobs in Tucson, AZ
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Posting Details Posted: March 3, 2025 Full-Time On-site Locations Showing 1 location Corporate Center 1160 N Winstel Blvd Tucson, AZ 85716, USA Job Details Description JOB TITLE: Help Desk...
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Tucson Sector: Tucson Sector HQ, Policy...
Hi All, Please find job description below and let me know if you are comfortable with that. Job title: Desktop Technical Support Duration: 6 Months contract Location: Tucson, AZ (Onsite From...
Amentum is seeking highly motivated, self-starting office Administrative Support. Applicants selected will be subject to a government security investigation and must meet eligibility requirements...
Computer proficient in various Windows operating systems....
Title: Site Support Technician | Las Vegas - Multiple Sites | Room for Growth! Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire/ Extensions Hourly Rate: $22-28/HR Salary upon...
Tactical Support Engineer - Mid Goldbelt Inc Today Secret Unspecified Unspecified Tucson, AZ (ON-SITE/OFFICE) Overview Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT...
Experience working with Windows and Linux Operating Systems Basic configuration, and troubleshooting User security and rights management Basic exposure to command line environment....
systems, and standards Knowledge of Windows-based operating systems Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made...
Detailed Description Experience on SONiC network operating system and FRR stack is required Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments...
- Green Valley, AZ (17 miles from Tucson, AZ)
- 25 days ago
- Green Valley, AZ (17 miles from Tucson, AZ)
- 25 days ago
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
systems Proficient typing skills Supervisory Responsibilities None Physical Requirements Work is performed in a typical office setting with minimal exposure to health or safety hazards-prolonged periods...
systems on PCs and Macs and ability to navigate computer software Proficiency with Microsoft Office Ability to communicate effectively with different audiences, including agents, branch managers, and...
Enterprise Tool Developer and Quality Support Specialist- Remote
- Tucson, AZ
- 30+ days ago
- Tucson, AZ
- 30+ days ago
Title: Enterprise Tool Developer and Quality Support Specialist- Remote Belong, Connect, Grow, with KBR! Program Summary KBR's KAS program provides comprehensive Quality Engineering, Inspection,...
Remote Worksystems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Our benefits include: Health Insurance...
Demographic Data for Tucson, AZ
Moving to Tucson, AZ? Find some basic demographic data about Tucson, AZ below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Tucson, AZ
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Tucson, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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