Help Desk Analyst Jobs in Redstone Arsenal, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 16 hours ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 16 hours ago
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...
Epic Certified Willow Inpatient Support Specialist
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 17 hours ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Madison, AL (9 miles from Redstone Arsenal, AL)
- 1 day ago
- Madison, AL (9 miles from Redstone Arsenal, AL)
- 1 day ago
The Customer Support Engineer will support our Public Safety mission-critical software applications and will be the primary liaison between our end users, the North American Hexagon business unit,...
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 1 day ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 2 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 2 days ago
A client in the Huntsville area is looking for a Network Support Technician to join their team and support a federal customer. This individual will monitor and respond to hardware and software...
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 5 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 5 days ago
Receive ticket/s Collect part/s Go to rack location listed in ticket Un-cable network switch Remove switch from rack Open switch Locate and replace SSD and DIMM Process logical transaction in...
Administrative and Technical Support Specialist
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 5 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 5 days ago
Amentum is seeking highly motivated, self-starting office Administrative Support. Applicants selected will be subject to a government security investigation and must meet eligibility requirements...
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 6 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 6 days ago
Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software....
Help Desk Technician II/AV Assistant
- Redstone Arsenal, AL
- 6 days ago
- Redstone Arsenal, AL
- 6 days ago
Arena Technical Resources, LLC Help Desk Technician II/AV Assistant in Redstone Arsenal , Alabama Help Desk Technician II/AV Assistant Location: Redstone Arsenal, AL, US Job ID: ATR 17288 Job...
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 7 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 7 days ago
. • Knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and basic computer hardware (connecting KVM’s, setting up desks) • Light scripting and programming tasks and or systems admin duties...
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 7 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 7 days ago
Troubleshoot operating system issue. Connection issues with LAN/WAN....
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 7 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 7 days ago
Important Assets: Exposure to commercially available tools regarding Help Desk Support Product knowledge ofDesign Review, Bentleys premiere Digital Twin solution Prior experience with CAD Software products...
Remote Work- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 13 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 13 days ago
Knowledge of Windows server and desktop operating systems. PC and server hardware and configuration including related peripherals....
Information Technology Support Specialist
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 13 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 13 days ago
The Information Technology Support Specialist shall provide technical support as part of a team in the Information Technology department. The Information Technology Support Specialist will adhere...
Senior Service Desk Specialist
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 21 days ago
- Huntsville, AL (8 miles from Redstone Arsenal, AL)
- 21 days ago
Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately....
Demographic Data for Redstone Arsenal, AL
Moving to Redstone Arsenal, AL? Find some basic demographic data about Redstone Arsenal, AL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Redstone Arsenal, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Redstone Arsenal, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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