Help Desk Analyst Jobs in Alabama
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
desk support to external customers....
systems, database/DBMS, and middleware Required Clearance: Public Trust (#publictrust) Required Qualifications: Must be a U.S....
system problems, connectivity issues, and user account management Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement Create,...
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Job Description: The Office of Information and Instructional Technology within the College of Veterinary Medicine at Auburn University is seeking a customer service- focused candidate to fill an...
system problems, connectivity issues, and user account management Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement Create,...
IT User Support Specialist Location: Huntsville, Alabama Description: Seeking a highly motivated IT User Support Specialist to join our team in Huntsville, Alabama. Job Responsibilities:...
Requisition Number: S4394P Home Org Name: Info and Instructional Technology Division Name: College of Veterinary Medicine Position Title: IT Support Technician Job Class Code: MA35 Appointment...
CAD Technical Support Specialist CAD Technical Support Specialist locations McIntosh, AL time type Full time posted on Posted 5 Days Ago job requisition id 2025-000606 Who We Are Hargrove supplies...
Computer Support Specialist - ENT University of Alabama, Birmingham
- Birmingham, AL
- 6 days ago
- Birmingham, AL
- 6 days ago
Compensation: Pay Range: $45,395 - $73,770 - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public...
Will work from Birmingham office 3x per week! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery...
Purpose of the Position: The Client Services Technician position supports various departments by providing assistance with account management, customer service, and basic IT support. This role...
HomeCare HomeBase/HCHB - Applications Support Analyst
- Springville, AL
- 8 days ago
- Springville, AL
- 8 days ago
Our Company Abode Hospice and Home Health Overview The HomeCare HomeBase Support Analyst is responsible for supporting the implementation and on-going management of a variety of IT applications...
Compensation\: Pay Range\: $45,395 - $73,770 - Benefits available for eligible positions include\: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave,...
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote WorkDemographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Alabama
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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