Help Desk Analyst Jobs in Hoover, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Advanced Technical Support Specialist
- Birmingham, AL (6 miles from Hoover, AL)
- 12 hours ago
- Birmingham, AL (6 miles from Hoover, AL)
- 12 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Birmingham, AL (6 miles from Hoover, AL)
- 1 day ago
- Birmingham, AL (6 miles from Hoover, AL)
- 1 day ago
This listing is a general temporary pool category and may not be an actual position we are recruiting for at the time you apply. However, we will keep your application on file and contact you if...
Computer Support Specialist - ENT University of Alabama, Birmingham
- Birmingham, AL (6 miles from Hoover, AL)
- 7 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 7 days ago
Compensation: Pay Range: $45,395 - $73,770 - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public...
- Birmingham, AL (6 miles from Hoover, AL)
- 8 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 8 days ago
Will work from Birmingham office 3x per week! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery...
Computer Support Specialist - ENT
- Birmingham, AL (6 miles from Hoover, AL)
- 9 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 9 days ago
Compensation\: Pay Range\: $45,395 - $73,770 - Benefits available for eligible positions include\: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave,...
- Birmingham, AL (6 miles from Hoover, AL)
- 11 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 11 days ago
Managing operating system installations, configurations, and updates. Assisting with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN....
Performs analysis and implements software vendor and operating system upgrades and patches within the operating system image....
- Irondale, AL (10 miles from Hoover, AL)
- 12 days ago
- Irondale, AL (10 miles from Hoover, AL)
- 12 days ago
Looking to begin an onsite contract position as an IT System Support Analyst this spring? In this role you will work the ticket cue and answer incoming calls with the potential to create and...
Lead Engineer Hardware And Software Desktop Support
- Birmingham, AL (6 miles from Hoover, AL)
- 14 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 14 days ago
LEAD ENGINEER - HARDWARE AND SOFTWARE - DESKTOP SUPPORT BIRMINGHAM, AL - ONSITE Job ID: 36282 Posted: 2025-04-04 Employment Type: Direct Hire Salary: $65000 Ready to step into a leadership role...
Technical Support Rep 2 (Netsapien / MS Teams)
- Birmingham, AL (6 miles from Hoover, AL)
- 15 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 15 days ago
SUMMARY The Technical Support Netsapien/MS Teams Rep 2 will be integral in the support of existing Netsapien and MS Teams customers and their integration with enterprise cloud solutions. They will...
Field Service Technical Support
- Birmingham, AL (6 miles from Hoover, AL)
- 16 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 16 days ago
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
- Birmingham, AL (6 miles from Hoover, AL)
- 17 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 17 days ago
Top Skills' Details 1) Phone/remote technical support 2) Reliability 3) Customer service Secondary Skills Active directory Servicenow Ticketing system Office 365 Remote support Job Description...
IT Field Support Technician - Located in Birmingham, AL
- Birmingham, AL (6 miles from Hoover, AL)
- 19 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 19 days ago
Located in Birmingham, AL Job Description: IT Field Support Technician Birmingham, AL Annual Compensation: $60,000 - $62,000 DOE Why Choose GMR? Global Medical Response (GMR) and its family of...
- Birmingham, AL (6 miles from Hoover, AL)
- 19 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 19 days ago
Location: Birmingham, AL (Hybrid eligible) Department: Information Technology Employment Type: Full-Time American Family Care (AFC), a leader in accessible healthcare, is seeking a Senior Desktop...
Epic Orders/ClinDoc/ASAP Support Specialist
- Birmingham, AL (6 miles from Hoover, AL)
- 19 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 19 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
Demographic Data for Hoover, AL
Moving to Hoover, AL? Find some basic demographic data about Hoover, AL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Hoover, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hoover, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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