Help Desk Analyst Jobs in Clay, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Epic Certified Willow Inpatient Support Specialist
- Birmingham, AL (17 miles from Clay, AL)
- 16 hours ago
- Birmingham, AL (17 miles from Clay, AL)
- 16 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Birmingham, AL (17 miles from Clay, AL)
- 1 day ago
- Birmingham, AL (17 miles from Clay, AL)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Project Management Support Specialist (onsite interviews)
- Birmingham, AL (17 miles from Clay, AL)
- 1 day ago
- Birmingham, AL (17 miles from Clay, AL)
- 1 day ago
Project Support Specialist Location: Birmingham, Alabama (On-site) Salary Range: $20 - $30 per hour Experience Required: 0 - 5 years Job Summary: The Project Support Specialist plays a vital role...
Temporary Services: Information Technology, Computer Tech, Systems Analyst - Tem000aa
- Birmingham, AL (17 miles from Clay, AL)
- 8 days ago
- Birmingham, AL (17 miles from Clay, AL)
- 8 days ago
Temporary Services: Information Technology, Computer Tech, Systems Analyst - Tem000aa University of Alabama at Birmingham in Birmingham, AL Apply Now Type: Full-Time Posted: 03/02/2025 Category:...
- Birmingham, AL (17 miles from Clay, AL)
- 9 days ago
- Birmingham, AL (17 miles from Clay, AL)
- 9 days ago
UNIX based operating systems preferred Working knowledge of distributed computer networks is a plus....
Technical Support Specialist 1
- Birmingham, AL (17 miles from Clay, AL)
- 9 days ago
- Birmingham, AL (17 miles from Clay, AL)
- 9 days ago
systems preferred • Working knowledge of distributed computer networks is a plus. • Ability to build and maintain relationships with key customers • Ability to work nights, weekends, and holidays as...
- Hoover, AL (22 miles from Clay, AL)
- 10 days ago
- Hoover, AL (22 miles from Clay, AL)
- 10 days ago
Job Title: IT Support Technician Location: Birmingham Alabama Employment Type: Contract-to-Hire Job Description: We are seeking highly motivated IT Support Technicians to join our team. The...
TM Client Support Specialist II
- Hoover, AL (22 miles from Clay, AL)
- 13 days ago
- Hoover, AL (22 miles from Clay, AL)
- 13 days ago
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
- Pell City, AL (18 miles from Clay, AL)
- 15 days ago
- Pell City, AL (18 miles from Clay, AL)
- 15 days ago
Job Summary: We are looking for entry level candidate to work on the support operations. This role focuses on optimizing system performance, ensuring data accuracy, and driving process...
Computer Tech Tudor wntd($20 hr -2 to 4 hrs weekly)by older gentleman
- Birmingham, AL (17 miles from Clay, AL)
- 17 days ago
- Birmingham, AL (17 miles from Clay, AL)
- 17 days ago
un Computer Tech Tudor wntd($20 hr -2 to 4 hrs weekly)by older gentleman (Mountain Brook) compensation: $20 per hour Thanks for reading my post.I am seeking someone to teach me basic computer...
IT Field Support Technician - Located in Birmingham, AL
- Birmingham, AL (17 miles from Clay, AL)
- 27 days ago
- Birmingham, AL (17 miles from Clay, AL)
- 27 days ago
Located in Birmingham, AL Job Description: IT Field Support Technician Birmingham, AL Annual Compensation: $60,000 - $62,000 DOE Why Choose GMR? Global Medical Response (GMR) and its family of...
- Birmingham, AL (17 miles from Clay, AL)
- 30+ days ago
- Birmingham, AL (17 miles from Clay, AL)
- 30+ days ago
Managing operating system installations, configurations, and updates. Assisting with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN....
- Forestdale, AL (18 miles from Clay, AL)
- 30+ days ago
- Forestdale, AL (18 miles from Clay, AL)
- 30+ days ago
Join on the heart-warming journey with a team that is a top leader in the rehabilitation industry Encompass Health is the leader in inpatient rehabilitation industry, you'll feel the Encompass...
Phased Array Level II Technician
- Birmingham, AL (17 miles from Clay, AL)
- 30+ days ago
- Birmingham, AL (17 miles from Clay, AL)
- 30+ days ago
What You'll Do ECS Limited is offering a unique opportunity for an experienced Phased Array Level II Technician / Specialty Technician III to join our Birmingham team and advance in a dynamic work...
- Birmingham, AL (17 miles from Clay, AL)
- 30+ days ago
- Birmingham, AL (17 miles from Clay, AL)
- 30+ days ago
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp. Here, you'll have the...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Clay, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Clay, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »