Help Desk Technician Jobs in Richland, WA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Tri Cities, WA (9 miles from Richland, WA)
- 13 days ago
- Tri Cities, WA (9 miles from Richland, WA)
- 13 days ago
Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar, publicly traded car wash...
System Support Specialist I (Technical Writer) 03746 NWSOL
- Richland, WA
- 19 days ago
- Richland, WA
- 19 days ago
Location: Richland, Washington/Remote Title: System Support Specialist I Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain North Wind Solutions is a Government...
System Support Specialist III (Technical Writer) 03745 NWSOL
- Richland, WA
- 19 days ago
- Richland, WA
- 19 days ago
Location: Richland, Washington/Remote Title: System Support Specialist III Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain North Wind Solutions is a Government...
- Kennewick, WA (6 miles from Richland, WA)
- 27 days ago
- Kennewick, WA (6 miles from Richland, WA)
- 27 days ago
Our client provides Managed Services to businesses in the Tri-Cities area and they are are looking to grow our team with a new Help Desk Technician....
Location: Richland, Washington/Remote Title: System Support Specialist III Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain North Wind Solutions is a Government...
Location: Richland, Washington/Remote Title: System Support Specialist I Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain North Wind Solutions is a Government...
You will be assigned to work on one or more project teams to assist the engineering team members in the execution of their project work. The projects may involve the design of new and/or...
Location: Richland, Washington Type: Contract Job #8045 Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. This Finance Technical Support Specialist...
Demographic Data for Richland, WA
Moving to Richland, WA? Find some basic demographic data about Richland, WA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Richland, WA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Richland, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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