Help Desk Technician Jobs in Olympia, WA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Shelton, WA (22 miles from Olympia, WA)
- 15 hours ago
- Shelton, WA (22 miles from Olympia, WA)
- 15 hours ago
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at...
Red River Systems Support Engineer II in Olympia , Washington Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe...
Eliassen Group Operations Support Engineer in Olympia , Washington Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote WorkIT Customer Support Technician - Entry
- Olympia, WA (8 miles from Olympia, WA)
- 21 days ago
- Olympia, WA (8 miles from Olympia, WA)
- 21 days ago
Our Opportunity South Puget Sound Community College (SPSCC) seeks highly motivated and qualified candidates for the position of IT Customer Support Technician - Entry. The IT Customer Support...
GPS - Cloud Services Support Engineer - ONSITE - Supervising Associate
- Olympia, WA
- 30+ days ago
- Olympia, WA
- 30+ days ago
systems and air gapped patching of Windows and Linux systems Experience Implementation and administration of Web Apps, App Gateways, AKS Clusters, SQL Servers, Azure PaaS, Storage Accounts and Logic...
Working knowledge of general operating systems such as Windows, Unix, and Linux....
Remote WorkIT Support Technician 2 - Information Technology
- Olympia, WA (4 miles from Olympia, WA)
- 30+ days ago
- Olympia, WA (4 miles from Olympia, WA)
- 30+ days ago
Desired Qualifications: Demonstrated skill in the support and use of the following technologies/software: Microsoft Windows Operating Systems Microsoft O365 products Remote collaboration tools Providing...
- Lacey, WA (4 miles from Olympia, WA)
- 30+ days ago
- Lacey, WA (4 miles from Olympia, WA)
- 30+ days ago
Distribution Center Help Desk FASTENAL - Lacey, WA Posted: 2/7/2025 - Expires: 5/8/2025 Job ID: 285110927 Apply Now I have already applied Save Job Print Email Share Job Description Job...
GPS - On-Site Support Engineer - Supervising Associate
- Olympia, WA
- 30+ days ago
- Olympia, WA
- 30+ days ago
At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your...
systems, including system installation, configuration, and maintenance; Red Hat Certified Engineer (RHCE) qualification is a big plus Familiarity with technologies like Red Hat OpenShift Container...
Remote WorkDemonstrated proficiency installing, using and troubleshooting Microsoft Operating Systems and Office products....
Demographic Data for Olympia, WA
Moving to Olympia, WA? Find some basic demographic data about Olympia, WA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Olympia, WA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Olympia, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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