Help Desk Technician Jobs in Olympia, WA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Rochester, WA (18 miles from Olympia, WA)
- 1 day ago
- Rochester, WA (18 miles from Olympia, WA)
- 1 day ago
ESSENTIAL FUNCTIONS: The essential function of the IT Help Desk Technician includes but is not limited to: Customer service is a top priority....
Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If...
JBLM Technical Support Technician (TST) Manager 1
- Fort Lewis, WA (15 miles from Olympia, WA)
- 23 days ago
- Fort Lewis, WA (15 miles from Olympia, WA)
- 23 days ago
systems (2012 and higher) in bare metal and virtualized configurations....
Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Tumwater, WA
- 26 days ago
- Tumwater, WA
- 26 days ago
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
Senior Technical Support Engineer Cribl, Inc - Tumwater, WA Posted: 3/15/2025 - Expires: 6/13/2025 Job ID: 286647794 Apply Now I have already applied Save Job Print Email Share Job Description...
Technical Support Engineer Cribl, Inc - Olympia, WA Posted: 3/13/2025 - Expires: 6/12/2025 Job ID: 286584559 Apply Now I have already applied Save Job Print Email Share Job Description Cribl does...
Demonstrated proficiency installing, using and troubleshooting Microsoft Operating Systems and Office products....
Demographic Data for Olympia, WA
Moving to Olympia, WA? Find some basic demographic data about Olympia, WA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Olympia, WA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Olympia, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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