Help Desk Technician Jobs in Virginia Beach, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Advanced Technical Support Specialist
- Virginia Beach, VA
- 15 hours ago
- Virginia Beach, VA
- 15 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Job Description The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be...
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 2 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 2 days ago
Software product development focus on developing multiple types/categories of software including end-user applications, enterprise data architecture and operating systems/utility software and tools,...
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 4 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 4 days ago
Provides first level Help Desk support for the Office of Information Systems on the second shift, Monday Friday (1:30PM to 10:00PM) with occasional Saturday support....
Technical Support Specialist - Live, Virtual, Constructive (LVC) Lead Engineer Systems 3 - 22891
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 10 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 10 days ago
Must be familiar with Linux (command line) and Windows operating systems. A current CompTIA Security + certification is required for the position. Must have technical leadership ability....
Cisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 11 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 11 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We...
IT Support Engineer (Site Based) in Norfolk
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 16 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 16 days ago
systems (essential) Experience with service desk products (essential) Ability to manage site relationships and act as a first point of contact Attention to detail, ability to follow processes, and...
Engineer Systems 2 (Technical Support Specialist - Joint Interoperability Lead)
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 27 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 27 days ago
Proficiency in Linux command line and Windows operating systems. Strong written and verbal communication skills across all organizational levels....
ACNT/Aegis Computer Network Technician Test Engineer Staff
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 27 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 27 days ago
WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation and shaping the future of the industry. With a rich...
Military Operations Analyst 2) Technical Support Specialist -22719
- Virginia Beach, VA
- 30+ days ago
- Virginia Beach, VA
- 30+ days ago
Company: HII's Mission Technologies division Requisition Number: 22719 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $59,296.00 - $92,000.00...
Network Support Engineer (L1, Site Lead)
- Virginia Beach, VA
- 30+ days ago
- Virginia Beach, VA
- 30+ days ago
Network Support Engineer (L1, Site Lead) Virginia Beach VA - USA 12 days ago Job Description: Maintains the computing environment by identifying network requirements, installing upgrades, and...
Technical Support Specialist (MSST)
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 30+ days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 30+ days ago
Technical Support Specialist (MSST) HII - 3.7 Norfolk, VA Job Details Full-time $81,973 - $110,000 a year 12 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition...
Technical Support Specialist (MSST) - 22519
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 30+ days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 30+ days ago
Company: HII's Mission Technologies division Requisition Number: 22587 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $81,973.00 - $110,000.00...
Senior Systems Administrator - Help Desk
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 45+ days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 45+ days ago
Help Desk: At least three (3) years' experience providing Help Desk support....
Demographic Data for Virginia Beach, VA
Moving to Virginia Beach, VA? Find some basic demographic data about Virginia Beach, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Virginia Beach, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Virginia Beach, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »